Shauna Michaelson
Bothell,WA
Summary
Organized Patient Service Representative with 20+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Seeking new challenges and responsibilities.
Overview
17
17
years of professional experience
Work History
Patient Services Coordinator
Providence Puget Park Primary Care
01.2011 - Current
- Liaison between patients/providers/and insurance companies
- Referral/Imaging Processing and Authorization
- Special assignments at the behest of the Clinic Administrator
- Verified patient's insurance eligibility and benefits coverage.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Used EPIC EMR to maintain electronic patient files, successfully maintaining over 1000 patient files.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
Office Manager
JHE Transportation
12.2007 - 03.2010
- Office staff / driver management
- Customer service / care
- Prepare all invoices / manage accounts receivables / manage accounts payables
- Maintain all office files / records
- Prepare and file all mileage/fuel taxes
- Load planning / freight brokerage / freight booking
Education
Medical Billing and Coding -
Ancora Training
Online01.2025
Medical Administrative Assistant Program - undefined
Bryman College
Lynnwood, WA09.2003
Skills
- Typing 55 wpm
- Supply Ordering
- Strong organization
- EPIC EMR
- HIPAA
- Medical billing and Coding
- NSA
- Knowledgeable in CPT/ICD 10/HCPCS codes
- Knowledgeable in Medical Insurance
- Insurance verification
- Patient registration
- Patient confidentiality
Committeesboardaffiliations
- Former Board Member Alderwood Little League
Timeline
Patient Services Coordinator
Providence Puget Park Primary Care
01.2011 - Current
Office Manager
JHE Transportation
12.2007 - 03.2010
Medical Administrative Assistant Program - undefined
Bryman College
Medical Billing and Coding -
Ancora Training
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