Shauna Miranda
Oakland,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Driver
Sentry Security Service
Concord, CA
07.2024 - Current
- Performed daily security checks of vehicles, ensuring they were in proper working order.
- Conducted regular patrols to ensure the safety and security of assigned premises.
- Maintained a secure environment by monitoring access points and responding to any suspicious activity or persons on site.
- Responded quickly and appropriately to emergency situations by taking appropriate action according to established procedures.
- Interacted professionally with clients while providing service excellence throughout their stay or visit.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Shift Supervisor
Allied Universal Security Services
Fremont, CA
10.2017 - Current
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Communicated effectively with dispatch personnel via two-way radio systems.
- Reported any incidents or irregularities during shift to supervisor or dispatch team.
- Monitored radio transmissions from dispatch center regarding incoming emergency calls for service.
Behavior Technician
Centria Autism Services
Oakland, CA
03.2021 - 01.2022
- Assisted with building life and social skills useful for everyday activities and interactions.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Completed daily client rounds and tracked client movements.
- Developed activity plans and instructional materials to assist with treatment.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Warehouse Worker
Blue Apron
Richmond
03.2016 - 10.2017
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Monitored temperature and humidity levels in the warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
Cafe Worker
Cafe Zupas
Livermore, CA
06.2015 - 03.2016
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
Youth Worker
Y.E.P
Oakland
06.2014 - 05.2015
- Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
- Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
Education
High School Diploma -
San Leandro High School
San Leandro, CA06.2015
Some College (No Degree) - Social Psychology
San Joaquin Delta College
Stockton, CASkills
- Issue and conflict resolution
- Brand management
- Team supervision
- Hiring and training
- Multitasking and organization
- Dispatching procedures
- Active listening
- Incident reporting
- Customer service
- Traffic monitoring
- Motivational techniques
- Business administration
Certification
- CPR Training - 2023
Timeline
Security Driver
Sentry Security Service
07.2024 - Current
Behavior Technician
Centria Autism Services
03.2021 - 01.2022
Shift Supervisor
Allied Universal Security Services
10.2017 - Current
Warehouse Worker
Blue Apron
03.2016 - 10.2017
Cafe Worker
Cafe Zupas
06.2015 - 03.2016
Youth Worker
Y.E.P
06.2014 - 05.2015
High School Diploma -
San Leandro High School
Some College (No Degree) - Social Psychology
San Joaquin Delta College
- CPR Training - 2023
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