Shauna Montgomery
Paris,TX
Summary
High-energy professional with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service. Safety-oriented professional knowledgeable about guest relations, equipment safety, and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
Overview
8
8
years of professional experience
Work History
Activity Director
Paris Chalet Senior Living
Paris, TX
02.2025 - Current
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Trained workers in company procedures or policies.
- Encouraged socialization among residents by organizing group games or outings.
- Calculated and recorded department expenses and revenue.
- Negotiated contracts with performers, vendors and other service providers.
- Administered first aid in emergency situations.
- Handled budgetary concerns, keeping activities affordable.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Delegated work to staff, setting priorities and goals.
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Lead weekly outings to local attractions such as parks and museums.
- Designed and led activities in crafts, music and sports.
- Developed individualized plans for each resident based on their interests and abilities.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Communicated with customers to convey information about events or activities.
- Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
- Scheduled and coordinated events and activities.
- Planned and published calendar of events for facility.
- Assisted residents with physical activities such as walks and exercise classes.
- Performed regular maintenance checks on equipment used during activities.
- Maintained records of activities and analyzed feedback from participants.
- Supervised volunteers and provided guidance when necessary.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Coordinated transportation services for offsite activities when needed.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
Activities Manager
Stillhouse Rehabilitation & Healthcare Center
Paris , TX
08.2021 - 09.2022
- Created budgets for supplies needed for daily activities and special events.
- Communicated with customers to convey information about events or activities.
- Adhered to established budget guidelines when purchasing materials needed for daily activities or special events.
- Maintained records of attendance at each activity session as well as documentation related to incidents or injuries that occurred while participating in an activity.
- Researched potential vendors offering services related to planned outings or trips.
- Assisted with planning special events such as birthday parties, holiday celebrations, and field trips.
- Scheduled and coordinated events and activities.
- Oversaw volunteers assisting with program implementation and monitored their performance.
- Developed partnerships with local businesses in order to secure discounts on goods and services used in programming.
- Planned programs of events or schedules of activities.
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Collaborated with other departments to coordinate activities that are tailored to meet the physical and mental abilities of each individual participant.
- Calculated and recorded department expenses and revenue.
- Talked to coworkers using computers, radios and other electronic devices.
- Negotiated contracts with performers, vendors and other service providers.
- Developed activity plans to meet the needs of residents in a long-term care facility.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Provided personalized attention to each resident ensuring they felt comfortable participating in activities.
- Organized monthly activities for adults and children, including games, music, art projects, and other recreational events.
- Ordered food, beverages, decorations, and other items required for special events.
- Provided feedback on how various programs can be improved based on participant responses or observations made during the sessions.
- Monitored participants during all activities to ensure safety protocols were followed.
- Encouraged residents who may have been reluctant to participate by providing positive reinforcement when appropriate.
- Conducted surveys with participants regarding their satisfaction with existing programs and preferences for new ones.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Compiled reports summarizing data related to program participation rates, costs incurred per event and activity.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Activity Director
Brookdale Assisted Living
Sherman, TX
03.2017 - 02.2021
- Inspected rides, games and vehicles to detect wear and damage.
- Coordinated transportation services for offsite activities when needed.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Talked to coworkers using computers, radios and other electronic devices.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Stored and retrieved vehicles, radios and ride components.
- Trained workers in company procedures or policies.
- Encouraged socialization among residents by organizing group games or outings.
- Negotiated contracts with performers, vendors and other service providers.
- Calculated and recorded department expenses and revenue.
- Administered first aid in emergency situations.
- Provided one-on-one support to those who required additional assistance.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Handled budgetary concerns, keeping activities affordable.
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Delegated work to staff, setting priorities and goals.
- Lead weekly outings to local attractions such as parks and museums.
- Designed and led activities in crafts, music and sports.
- Operated and explained proper use of mechanical equipment to employees.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Developed individualized plans for each resident based on their interests and abilities.
- Administered first-aid and offered emergency assistance to injured or ill participants.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Supervised volunteers and provided guidance when necessary.
- Communicated with customers to convey information about events or activities.
- Resolved customer complaints regarding worker performance or services rendered.
- Maintained records of activities and analyzed feedback from participants.
- Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
- Planned and published calendar of events for facility.
- Scheduled and coordinated events and activities.
- Provided education about healthy lifestyles through lectures and workshops.
- Assisted residents with physical activities such as walks and exercise classes.
- Performed regular maintenance checks on equipment used during activities.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Trained and managed assistants and delegated tasks for staff members.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Planned programs of events or schedules of activities.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Interviewed and hired associates to fill staff vacancies.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Created monthly activity calendars with a variety of recreational options.
- Maintained accurate records of participant attendance and progress notes.
- Monitored the progress of participants in order to assess program effectiveness.
- Assigned tasks and work hours to staff.
- Interacted with patients and families by addressing questions and concerns.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Implemented activities to provide amusement and socialization for residents.
- Organized services such as transportation, event security and catering.
- Coordinated calendars, shifts and activity schedules with staff.
- Consulted with staff and other professionals to discuss activities.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Education
CNA - Allied Heath
Paris Junior College
Paris, Texas, TX04-2013
GED -
Choctaw Nation of Oklahoma
Hugo, OK06-2008
Skills
- Event Organization
- Financial Budgeting
- Vendor negotiation
- Program Coordination
- Program Design and Implementation
- Staff training
- Customer communication
Accomplishments
- I have been awarded for The Moment of Truth for going above and beyond for a resident at my current job
Timeline
Activity Director
Paris Chalet Senior Living
02.2025 - Current
Activities Manager
Stillhouse Rehabilitation & Healthcare Center
08.2021 - 09.2022
Activity Director
Brookdale Assisted Living
03.2017 - 02.2021
CNA - Allied Heath
Paris Junior College
GED -
Choctaw Nation of Oklahoma
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