Shauna Morgan

*Repossession Specialist

• Analyzed trends and reported on areas of improvement or change.
• Performed database management and analysis of business functions and processes.
• Completed required paperwork for repossession of vehicles due to federal seizure / local impound. Includes Hold Harmless, Repo Affidavit, Letter of Default , Letter of Authorization & U.S. Customs & Border Protection Petition for Relief of Seizure / Forfeiture

*Admin Clerk

• Completed customer requests for credit references,personal property tax docs, contracts, titles, transaction history and principle & interest statements, arbitration and 1099-C requests
• Organized and updated databases, records and other information resources.

*Transfer Administrator

• Processed requests for transfer of vehicle ownership and/or equity due to probate. Includes Will & Estate Docs, Power of Attorney, Executorship forms, credit applications and title prep

First POC for customers & field service reps in a high volume inbound 24 x7 call center , triaged calls from medical facilities requesting service on medical equipment including but not limited to, bedside & fetal Monitors, defribillators, cardiographs, telemetry systems , respironics devices & INVIVO equipment

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Consistently asked safety questions required by FDA

*Dispatcher

• Dispatched field service engineers (FSEs) out to sites using paging & scheduling software
• Accurate ,detailed case creation obtained from customer info such as product serial numbers, site id, asset or contract number
• Determined contractual entitlement to provide clinical / technical support, bench / field support , parts identification

*Bid Phase Reporter

Established business rapport to extract target information from sources such as architects, engineers, developers, local & federal government entities, general contractors & sub contractors

• Made 30-60 daily outbouond calls to collect construction bid information including but not limited to, project plans & specifications, scope of work, estimated value / project budget, potential bidders, LEED certification, addenda and bid award results
• Researched and produced daily news reports.
• Developed and deepened relationships with useful sources.
• Partnered with media executives to produce compelling stories.
• Maintained current understanding of events from local level up to international news.
• Established and maintained contacts with variety of government offices, public agencies and community organizations.