Shauna Niksa

-Reporting Daily Census

-Reviewing referrals and coordinating admissions

-Verifying insurance

-Calculating patient medication cost

-Meeting all admissions to welcome them, answer questions, help inform them of the facility and it's amenities.

-Complete intake admissions paperwork with all new residents.

-Coverage for Director as needed

-Completed admissions paperwork with all new residents

-Help to resolve any patient concerns / complaints

-Assist director with admissions process

-Verifying insurance

-Calculating patient medication cost

-Bed management

-Assisting with recreating activities / team moral

• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Trained new employees on front desk procedures, improving the overall efficiency of the team.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Answering and directing phone calls.

• Coordinated and maintained the booking schedule for all team events / meetings.
• Composed contracts for Room Blocks.
• Met with prospective customers and provide informative tours of our facility.
• Handling high volume calls and distribution to the correct departments.
• Attending Marketing events and community outreach programs.