Shauna Norton
Rossville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Stay focused on keeping teams on-task and exceeding quality, performance and safety standards.
Gets most out of every resource and team member using creativity and excellent problem-solving abilities.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Plumber
Mountain City Service
11.2021 - 05.2022
- Repaired plumbing systems, components and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
- Eliminated risks by correctly identifying potential safety hazards.
- Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 5 star customer satisfaction ratings.
- Inspected sewers and piping systems to assess quality and condition.
- Independently worked on projects, while offering process coordination and cooperation with other team members
Plumber
Baker's Backflow Service
01.2017 - 04.2022
- Repaired plumbing systems, components and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
- Filled pipe systems with water and air to determine location of leaks.
- Read blueprints to determine appropriate materials and procedures for each project.
- Inspected sewers and piping systems to assess quality and condition.
- Inspected structures to avoid any obstruction and delays throughout project.
- Trained and supervised all incoming employees.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Assistant Manager
Wendy's
06.2012 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition for contribution to store success by optimizing sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Server
Boomtown Casino & Hotel
02.2010 - 05.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Shift Supervisor
Chuck E Cheese
01.2007 - 01.2010
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Lead Server Trainer
Cracker Barrel Restaurant
09.2003 - 08.2005
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Education
Electrical Engineering
Mississippi Gulf Coast Community College
Gulfport, MS05.2016
Skills
- Forklift Operation
- Job Site Supervision
- Replacement and Repair Work
- Basic Tools
- Basic Electrical Knowledge
- Employee Supervision
- Maintaining Clean Work Areas
- Miter Saws
- New System Installations
- Basic Plumbing Knowledge
- Manual Labor
- OSHA Regulations
- Safety Policy and Procedure Knowledge
- Wall Repair
- Heavy Lifting
- General Carpentry
- Pipe Installation
- Training Junior Team Members
- Plumbing
- Team Leadership
- Client Invoicing
- Electrical Maintenance and Repair
- Customer Needs Assessments
- Strong Analytical Skills
- Reading Comprehension
- Job Order Prioritization
- Customer Relations
- High-Volume Dining
- Order Accuracy
- Menu Memorization
- Stocking and Replenishing
- Table Setting Arrangements
- Sales Expertise
- Guest Relations Management
- Food Preparation and Safety
- Cash Handling
- Suggestive Selling
- Quality Control
- Food Sales and Promotion
- Pos Operation
- Banquet Coordination
- Hospitality Service Expertise
- Ordering Procedures
- Performance Improvement
- Warm and Friendly
- Customer Service and Rapport
- Natural Leadership
- Cash Register Operations
- Transactions and Cash Handling
- Servsafe Certified
- Anticipating Guest Needs
- Order Accuracy and Delivery
Certification
- Serv Safe
- OSHA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Timeline
Plumber
Mountain City Service
11.2021 - 05.2022
Plumber
Baker's Backflow Service
01.2017 - 04.2022
Assistant Manager
Wendy's
06.2012 - 01.2017
Server
Boomtown Casino & Hotel
02.2010 - 05.2012
Shift Supervisor
Chuck E Cheese
01.2007 - 01.2010
Lead Server Trainer
Cracker Barrel Restaurant
09.2003 - 08.2005
Electrical Engineering
Mississippi Gulf Coast Community College
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