Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shauna O'Mahoney

Las Vegas,NV

Summary

Customer-oriented banking professional with over 28 years of banking experience. Sales oriented in building new customer relationships and retaining current relationships. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.

Overview

16
16
years of professional experience

Work History

Mortgage Sales Support

Clark County Credit Union
06.2020 - Current
  • Providing exceptional customer service to inbound and outbound sales calls by building rapport
  • Maintaining daily unassigned & incomplete application reports and trigger lead reports
  • Streamlined the loan application process for improved customer satisfaction and faster closing times.
  • Assisting loan officers with building relationships with members and business professional by utilizing networking and marketing stratergies
  • Assisting operations with the processing of loan files
  • Collaborated with underwriters to expedite loan approvals, resulting in more efficient workflows
  • Originate loans on a need basis

Personal Banker

Nevada State Bank
10.2010 - 06.2020
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery
  • Supervisory duties to include overrides and resolving customer concerns
  • Open and closing of the branch
  • 04/15-08/19 took another position as a Residential Mortgage Loan Officer assisting current and new clients with originating their mortgage application

Assistant Operations Supervisor

Nevada Commerce Bank
07.2008 - 10.2010
  • Streamlined operations by implementing efficient workflow processes and procedures
  • Maximized productivity by creating and maintaining a well-organized work environment
  • Increased employee retention with targeted training programs and performance evaluations
  • Resolve customer problems by investigating issues, answering questions and building rapport
  • Providing exceptional customer service to insure customer retention

Education

No Degree - Hotel Operations

Kapiolani Community College/University of HI Community Colleges
Honolulu, HI

High School Diploma -

Waiakea High School
Hilo, HI

Skills

  • Over 28 years of banking experience
  • Assistant Customer Service Manager experience
  • Branch Operation and Sales experience
  • Exceptional Customer Service focusing on customer satisfaction
  • Branch opening and closing procedures
  • Staff training and development training
  • Troubleshooting and problem solving

Accomplishments

  • Circle of Excellence - Presidents Club
  • Customer Service Excellence

Timeline

Mortgage Sales Support

Clark County Credit Union
06.2020 - Current

Personal Banker

Nevada State Bank
10.2010 - 06.2020

Assistant Operations Supervisor

Nevada Commerce Bank
07.2008 - 10.2010

No Degree - Hotel Operations

Kapiolani Community College/University of HI Community Colleges

High School Diploma -

Waiakea High School

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Shauna O'Mahoney