Summary
Overview
Work History
Skills
Timeline
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Shauna Patterson

Shauna Patterson

Kalama,WA

Summary

Dynamic and compassionate professional with extensive experience in caregiving and management at Pizza Hut. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Recognized for fostering trust and providing emotional support while ensuring safety and quality in service delivery. Committed to promoting independence and well-being in clients.

Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

20
20
years of professional experience

Work History

Caregiver

Self
01.2019 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Installation Technician

Comcast, Xfinity
12.2015 - 01.2019
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Evaluated equipment to determine if it needed to be repaired or replaced.

Restaurant Manager

Pizza Hut
08.2005 - 12.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Emotional support
  • Strong ethics
  • Verbal and written communication skills
  • First aid and safety
  • Team collaboration
  • Behavior redirection
  • Complex Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Conflict resolution
  • Social interaction

Timeline

Caregiver

Self
01.2019 - Current

Installation Technician

Comcast, Xfinity
12.2015 - 01.2019

Restaurant Manager

Pizza Hut
08.2005 - 12.2015

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Shauna Patterson