Shauna Patterson
Kalama,WA
Summary
Dynamic and compassionate professional with extensive experience in caregiving and management at Pizza Hut. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Recognized for fostering trust and providing emotional support while ensuring safety and quality in service delivery. Committed to promoting independence and well-being in clients.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
20
20
years of professional experience
Work History
Caregiver
Self
McMinnville, OR
01.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Installation Technician
Comcast, Xfinity
McMinnville, OR
12.2015 - 01.2019
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Evaluated equipment to determine if it needed to be repaired or replaced.
Restaurant Manager
Pizza Hut
Portland, OR
08.2005 - 12.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Emotional support
- Strong ethics
- Verbal and written communication skills
- First aid and safety
- Team collaboration
- Behavior redirection
- Complex Problem-solving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Conflict resolution
- Social interaction
Timeline
Caregiver
Self
01.2019 - Current
Installation Technician
Comcast, Xfinity
12.2015 - 01.2019
Restaurant Manager
Pizza Hut
08.2005 - 12.2015