Shauna Pierce
Eugene,OR
Summary
Accomplished Housing Case Manager with a proven track record at Community Sharing Program, adept in critical thinking and client advocacy. Expert in developing community partnerships and managing diverse caseloads efficiently. Demonstrated success in improving client service delivery through continuous improvement and excellent communication, ensuring confidentiality and attention to detail.
Overview
12
12
years of professional experience
Work History
Housing Case Manager
Community Sharing Program
09.2020 - Current
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Assessed risk factors of clients and made referrals for further services.
- Developed partnerships with community organizations to expand services and referrals.
- Maintained detailed records of client progress, documentation of services and case notes.
- Managed caseload to satisfy multiple clients with diverse needs.
- Accomplished multiple tasks within established timeframes.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
Office Assistant Utility Programs
Lane County Human Services Division
05.2020 - 08.2020
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
Lead Energy Assistance Intake Specialist
Catholic Community Services
08.2012 - 04.2020
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Trained and supervised new intake staff to deliver high-quality client care.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track client information.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ01.2011
Skills
- Policy Knowledge
- Client Advocacy
- Maintaining confidentiality
- Critical Thinking
- Case Management
- Multitasking Abilities
- Continuous Improvement
- Excellent Communication
- Attention to Detail
Timeline
Housing Case Manager
Community Sharing Program
09.2020 - Current
Office Assistant Utility Programs
Lane County Human Services Division
05.2020 - 08.2020
Lead Energy Assistance Intake Specialist
Catholic Community Services
08.2012 - 04.2020
Associate of Arts - Psychology
University of Phoenix
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