Shauna Powrie
Summary
Adept at streamlining operations and enhancing efficiency, I excelled at CHR/Work Care by leveraging my expertise in data entry and exceptional attention to detail. My proactive approach resolved scheduling conflicts, improving profitability and service quality, while my strong customer service skills ensured high satisfaction levels.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
CHR/Work Care
08.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Assistant
Reliance Quality Health Care
02.2020 - 08.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Front of House Manager
Nomad Grill
12.2018 - 01.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Assistant Manager/Bartender
Bluefin Japanese Steakhouse
10.2012 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Medical Office Coordinator
Livingston Foot Care Center
03.2016 - 12.2017
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Created and maintained medical records from time of admission through patient discharge.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
Education
Certification - Health Administration Coding And Billing
Ross Medical Education
Brighton MI05-2015
High School Diploma -
Howell High School
Howell, MI05-2011
Skills
- Data entry
- Attention to detail
- Effective multitasking
- Deadline oriented
- Office management
- Customer service and support
- Patient scheduling
- Documentation and reporting
Timeline
Scheduling Coordinator
CHR/Work Care
08.2021 - Current
Administrative Assistant
Reliance Quality Health Care
02.2020 - 08.2021
Front of House Manager
Nomad Grill
12.2018 - 01.2020
Medical Office Coordinator
Livingston Foot Care Center
03.2016 - 12.2017
Assistant Manager/Bartender
Bluefin Japanese Steakhouse
10.2012 - 01.2019
Certification - Health Administration Coding And Billing
Ross Medical Education
High School Diploma -
Howell High School
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