Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shauna Qualls

Pryor

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented professional skilled in customer relationship management and documentation review. Experienced in processing consumer loans and resolving customer inquiries, dedicated to enhancing client satisfaction while maintaining compliance with internal policies and regulatory requirements.

Overview

20
20
years of professional experience

Work History

Co-BSA & Compliance Officer

Lakeside Bank Of Salina
Salina
02.2025 - Current
  • Reviewed compliance policies to ensure alignment with regulatory standards.
  • Supported training sessions on compliance procedures for team members.
  • Assessed the effectiveness of existing processes and procedures related to compliance.
  • Maintained compliance frameworks, policies and documentation to support audits.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Prepared training materials related to regulatory changes or new policies and procedures.
  • Conducted risk assessments to identify areas of noncompliance or vulnerability.
  • Coordinated with external auditors during annual financial audits.

Real Estate & Consumer Loan Processor

Lakeside Bank Of Salina
Salina
07.2018 - Current
  • Processed consumer loan applications efficiently and accurately.
  • Ensured timely completion of loan processing tasks to meet deadlines.
  • Performed data entry tasks associated with processing consumer loans.
  • Answered incoming calls from customers inquiring about their loan status or making payment arrangements.
  • Reviewed existing customer accounts on a regular basis to identify potential areas of risk or fraud.
  • Worked closely with other departments such as collections, underwriting and accounting when necessary.
  • Processed loan payments and maintained accurate records of all transactions.
  • Resolved customer inquiries regarding their loan accounts in a timely manner.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.

CSR

Lakeside Bank Of Salina
Salina
07.2018 - Current
  • Assisted customers with account inquiries and transactions daily.
  • Processed loan applications and verified financial information efficiently.
  • Educated clients on banking products and services available.
  • Maintained accurate records of customer interactions and transactions.
  • Handled cash transactions, ensuring accuracy during each exchange.
  • Trained new staff on customer service protocols and bank policies.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Provided customer service support to customers over the phone and by email.
  • Participated in team meetings or training sessions when necessary.
  • Processed orders, forms, applications, and requests.
  • Adhered to company's established protocols for handling confidential data.
  • Performed account maintenance activities such as updating client information in databases.

Bank Teller

Lakeside Bank Of Salina
Salina
02.2016 - Current
  • Processed customer transactions efficiently and accurately.
  • Managed cash drawer and balanced daily cash reports.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Group Leader

Labinal Safran
Pryor
05.2005 - 05.2009
  • Led cross-functional teams to enhance production efficiency and quality standards.
  • Managed resource allocation to optimize workflow and reduce downtime.
  • Supervised daily operations to maintain high performance and productivity levels.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Motivated teams to reach their highest potential by setting achievable goals.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • CNC machine operator

Education

Associate of Science - Computer And Information Sciences

Rogers State University
Claremore, OK
05-2011

Skills

  • Compliance assessment
  • Risk management
  • Loan processing
  • Time management
  • Documentation review
  • Fraud investigation
  • Data entry accuracy
  • Customer relationship management
  • Effective communication
  • Customer service
  • Verifying information
  • Reviewing financial paperwork
  • Processing procedures
  • Teamwork and collaboration
  • Loan closing
  • Title research
  • Loan servicing
  • Mortgage loan software
  • Loan disclosures
  • Processing documents
  • Answering multiple phone lines
  • Sending and receiving faxes
  • Operating multiple color and black-and-white scanners, printers, and copiers
  • CNC machine operator
  • Group leader
  • Group and individual instruction
  • Quality control
  • Shift leadership

References

  • Iva Brown 918-344-1084
  • Kenneth May 918-519-1640
  • Brenda Bristol 918-521-8920

Timeline

Co-BSA & Compliance Officer

Lakeside Bank Of Salina
02.2025 - Current

Real Estate & Consumer Loan Processor

Lakeside Bank Of Salina
07.2018 - Current

CSR

Lakeside Bank Of Salina
07.2018 - Current

Bank Teller

Lakeside Bank Of Salina
02.2016 - Current

Group Leader

Labinal Safran
05.2005 - 05.2009

Associate of Science - Computer And Information Sciences

Rogers State University

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