Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Riggs

Green Cove Springs,FL

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Just re-located here from Pensacola, Florida. Ready to re-enter the workforce. Hoping to find a company that will be the start of a new career.

Overview

24
24
years of professional experience

Work History

Assistant Floor Manager

Waterfront Thrift Store
08.2020 - 08.2023
  • Managed team of 35-50 employees as well as up to 15 volunteers.
  • Appointed as Volunteer Coordinator.
  • Boosted sales performance through effective floor management and staff training.
  • Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement on the store floor.
  • Implemented loss prevention measures to minimize theft occurrences, resulting in decreased shrinkage rates.
  • Optimized merchandise display layouts with attention to product placement, maximizing exposure for high-selling items.
  • Performed closing procedures by balancing cash drawers and reconciling credit card transactions, preparing bank deposits.
  • Inventory management and sending/receiving inventory to/from other locations.
  • Pricing and selling all of the high end merchandise.

Owner

Shauna Riggs Maintenance & Repairs
04.2020 - 07.2023
  • Started a small repair/remodeling company to continue to work through the Covid epidemic.
  • Placed bids/estimates on jobs.
  • Purchased and delivered materials to job sites.
  • Enhanced company reputation by consistently delivering exceptional services to all customers.
  • Knowledge of products and competitors rates for assistance in signing new clients.
  • Maintain industry standards, license, and insurance.
  • Strong communication skills.

FT Caregiver and Attending College

Self Employed
12.2007 - 04.2020
  • Completed the Associates Degree and 1more year in a Sonography program.
  • Raised 3 children during this time. (Born in 2005,2008, and 2010)
  • Shop for and prepare nutritious meals, wash laundry , pay bills, clean house, run errands for family.
  • Take 3 kids to all their schools, doctor appointments, church, games, and playdates.
  • Organizing schedules for myself and 3 children while maintaining quality care for the kids.
  • Fundraising events for the sports teams they joined.
  • PTA meetings for their schools,
  • Teacher/Parent Conferences for 3 children.
  • Ensuring homework is done correctly meeting expected deadlines.
  • Find specialists for related health problems the kids were having.
  • Maintain a clean and safe environment for the kids.
  • Administered all medications as prescribed, ensuring accurate dosage and timely administration.
  • Assisted the kids with activities, education, and sports to help them learn teamwork, promote independence and a healthy quality of life.
  • Teach them how to socialize and interact with society and how to develop positive relationships.

Delivery Driver

Lillian's Pizza
03.2004 - 12.2007
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Assisted customers in taking orders at the restaurant.
  • Ensuring that all orders going out met the quality standards for the company.
  • Provide excellent customer service skills in person and on the phone.
  • Maintained all posted speed limits and laws while driving, ensured that the orders arrived safely.
  • Maintained a clean vehicle to transport the food in.
  • Assist other drivers, and fill in for other drivers during peak periods as needed.
  • Restocked supplies as needed.
  • Maintained positive attitude in a busy customer focused environment.
  • Provided regular maintenance on vehicle to keep in safe and legal working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Used maps and GPS to determine the quickest and safest routes for delivery by using effective planning and organizational skills.
  • Kept detailed records of deliveries and money received from customers.

Store Manager

Wings -N-Things Sewing
03.1999 - 01.2002
  • Opened and Closed Store, reconciled register and credit cards daily, created schedules for and supervised 12 employees.
  • Brought in new customers and increased sales after using customer feedback to bring in new merchandise not offered previously to my employment. Our sales more than doubled during my time there.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Interviewed all new hires and help them with their onboarding process and ensure they were well equipped to excel in their role from day one.
  • Optimized labor scheduling according to store needs , maximizing productivity without compromising service quality.
  • Instituted a "While you wait" turn around time instead of overnight, which beat our competitor by 24hours, and increased our sales exponentially.
  • Maintained communication with 2nd location about orders, and transporting materials and orders back and forth from stores to meet needs of both locations.
  • Assessed competitors prices to make informed decisions regarding our prices and product assortment adjustments.
  • Provide a positive work environment , strong relationships between team members, and consistent recognition of individual achievements.
  • Ensured compliance of all store policies and safeguards were met.
  • Provide excellent customer service to all customers and welcome all suggestions or feedback to further promote the business.
  • Do quality checks on services to ensure that all services are being provided to meet the companies standards.

Education

Associate of Arts -

Pensacola State College
Pensacola, FL
08.2007

Skills

  • Time Management
  • Store operations
  • Interpersonal skills
  • Problem solving
  • Customer service
  • Organizational skills
  • Policy Enforcement
  • Department Management
  • Staff Management
  • Performance Evaluations
  • Negotiation and Conflict Resolution
  • Onboarding and Orientation
  • Task Delegation
  • Staff training

Timeline

Assistant Floor Manager

Waterfront Thrift Store
08.2020 - 08.2023

Owner

Shauna Riggs Maintenance & Repairs
04.2020 - 07.2023

FT Caregiver and Attending College

Self Employed
12.2007 - 04.2020

Delivery Driver

Lillian's Pizza
03.2004 - 12.2007

Store Manager

Wings -N-Things Sewing
03.1999 - 01.2002

Associate of Arts -

Pensacola State College

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