Summary
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shauna Riyevski-McNeill

Lancaster,CA

Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Work History

Licensed General Manager

America's Best Contact And Eyeglasses
Palmdale, CA
11.2021 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed lasting relationships with customers by providing exceptional customer service.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Licensed Assistant Manager

Lenscrafters
Valencia, CA
08.2016 - 10.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Optician

Dr. Matthew Alpert
Woodland Hills, CA
04.2014 - 08.2016
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Completed field of vision, OCTs and pachymetry evaluations.

Optician

Antelope Valley Optometric Center
Lancaster, CA
04.2011 - 04.2014
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Completed field of vision, OCTs and pachymetry evaluations.

Education

General Education

Antelope Valley College
Lancaster, CA

High School Diploma -

San Fernando Valley Academy
Northridge, CA
06.1993

Skills

  • Customer Service
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Sales Tracking

Certification

  • Licensed Optician - 2014-current

Languages

Spanish

Timeline

Licensed General Manager

America's Best Contact And Eyeglasses
11.2021 - Current

Licensed Assistant Manager

Lenscrafters
08.2016 - 10.2021

Optician

Dr. Matthew Alpert
04.2014 - 08.2016

Optician

Antelope Valley Optometric Center
04.2011 - 04.2014

General Education

Antelope Valley College

High School Diploma -

San Fernando Valley Academy

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Shauna Riyevski-McNeill