Shauna Rogers
Customer Service And Sales
Mesa,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and logistics. Able to adapt and learn any new skill. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Significant experience in inventory management, stocking (including heavy lifting, pallet driver).
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Self Employed
Self
Mesa, AZ
09.2020 - Current
- Provided a variety of functions but specialized in resale, eviction moving and furniture restoration
- Sourced, identified and onboarded new clients
- Maintained professional relationships and earned repeat business
- Organization
- Multi-tasking
- Project planning
- Trouble shooting Business Operations
Delivery Driver
Amazon Flex
Phoenix, AZ
11.2019 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Personal Assistant to the Owner
Better Than New Kitchens And Fine Furniture Repair
Tempe, AZ
09.2018 - 10.2019
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Managed tool storage and mobile workshop at each location. Took inventory of supplies and calibrated saws.
- Used color theory to match paint samples to putty
- Loaded and unloaded client furniture, handled all furniture transactions and paperwork.
- Refaced Cabinetry under instruction from master craftsmen.
Order Fulfillment, Sales, & Customer Service
Paintball USA
Scottsdale, AZ
06.2017 - 06.2018
- Created and implemented custom CRM software for lead management
- Created and implemented B2C sales model which added $96,000 in annual revenue
- Prepared and mailed 200+ envelopes for promotional ticket sales daily
Print Center Supervisor
Office Depot Office Max
Scottsdale, AZ
01.2015 - 11.2017
- Maintained and operated large format printers, large format mounting and laminating machines, ream cutters, business card cutters, stamp printers, bindery and automatic folding machines
- Created a wide variety of print jobs to include posters, flyers, stamps, invitations, books, etc.
- Consistently maintained high customer service ratings throughout entire employment
- Was adept at operating pallet jacks
- Extremely detailed oriented and skilled at managing multiple projects at a time.
Telesales Consultant
Triton Technologies Inc.
Tempe, AZ
04.2012 - 06.2013
Property Management, Billing, & Photographer
The Realty Butler
Surprise, AZ
01.2010 - 01.2012
- Performed occupancy checks, rekeying, cleanouts of repossessed properties
- Managed billing for accounts payable and receivable, as well as payroll
Administrative Assistant
The Kilber Group
Surprise, AZ
04.2009 - 12.2010
- Install lock boxes, riders and signage
- Managed property conditions including utilities, property security, pools and visual inspections
Telesales Consultant
Inpulse Response Group
Glendale, AZ
12.2006 - 04.2008
Education
High School Diploma -
Westview High School
Avondale, AZ 08.2000 - 05.2004
Skills
Priority management
Timeline
Self Employed
Self
09.2020 - Current
Delivery Driver
Amazon Flex
11.2019 - 08.2020
Personal Assistant to the Owner
Better Than New Kitchens And Fine Furniture Repair
09.2018 - 10.2019
Order Fulfillment, Sales, & Customer Service
Paintball USA
06.2017 - 06.2018
Print Center Supervisor
Office Depot Office Max
01.2015 - 11.2017
Telesales Consultant
Triton Technologies Inc.
04.2012 - 06.2013
Property Management, Billing, & Photographer
The Realty Butler
01.2010 - 01.2012
Administrative Assistant
The Kilber Group
04.2009 - 12.2010
Telesales Consultant
Inpulse Response Group
12.2006 - 04.2008
High School Diploma -
Westview High School
08.2000 - 05.2004