Shauna royal
ALBANY,GA
Summary
Dynamic Housekeeping Supervisor with proven expertise in training staff and enhancing service quality. Skilled in problem-solving and time management, consistently exceeding guest satisfaction.
Results-driven professional with extensive experience in housekeeping and resident care. Strong leadership in supervising teams and ensuring compliance with health and safety standards. Committed to optimizing operations and enhancing guest experiences.
Overview
5
5
years of professional experience
Work History
Housekeeper Supervisor
Park Inn by Radisson
02.2025 - 01.2026
- Supervised daily housekeeping operations to ensure cleanliness and compliance with hotel standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Coordinated inventory management of cleaning supplies, optimizing usage and reducing waste.
- Conducted inspections of guest rooms and common areas to maintain high quality standards.
- Managed team productivity and workflow to exceed quality standards.
- Developed training materials for new hires to support consistent service quality across the team.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 7 housekeepers.
Resident Care Associate
Viva Living Facility
04.2024 - 02.2025
- Assisted residents with daily living activities, fostering independence and enhancing quality of life.
- Maintained accurate resident records, ensuring compliance with facility protocols and regulations.
- Collaborated with healthcare team to develop personalized care plans for residents, promoting holistic well-being.
- Trained new staff on best practices in resident care and safety procedures, improving team efficiency.
- Implemented engaging social activities that improved resident interaction and mental health outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Housekeeper
Country Inn and Suites
03.2021 - 03.2022
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and guest satisfaction.
- Managed laundry operations, maintaining inventory of linens and cleaning supplies.
- Collaborated with front desk staff to fulfill special guest requests efficiently.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Scheduling expertise
- Cleaning and sanitation
- Customer service
- Strong leadership
- Vacuuming and sweeping
- Cleaning bathrooms
- Training and mentoring
- Folding clean laundry
- Cleaning techniques
- Sorting and washing laundry
- Room inspection
- Teamwork
- Problem-solving
- Time management
Timeline
Housekeeper Supervisor
Park Inn by Radisson
02.2025 - 01.2026
Resident Care Associate
Viva Living Facility
04.2024 - 02.2025
Housekeeper
Country Inn and Suites
03.2021 - 03.2022