Shauna Ruiz
923 W 5th Ave, San Manuel,AZ
Summary
Dynamic operations leader with a proven track record at Living Word Chapel, excelling in project management and team building. Spearheaded initiatives that enhanced operational efficiency and improved customer service, achieving significant growth. Adept at policy writing and staff training, fostering a collaborative environment that drives success and engagement.
Overview
15
15
years of professional experience
Work History
Director of Operation's
Living Word Chapel
Oracle , AZ
05.2018 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Reported issues to higher management with great detail.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Prepared detailed reports outlining operational results on a regular basis.
- Developed training programs for new employees as well as existing staff members.
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Ensured compliance with applicable laws, regulations, industry standards.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Provided leadership and guidance to subordinate managers and supervisors.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
Emergency Substitute Choir Teacher
San Manuel High School
08.2015 - 05.2018
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Developed and implemented engaging lesson plans, enhancing students'' critical thinking skills.
- Maintained open lines of communication with parents regarding student progress and any issues that arose during the school year.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student performance and provided feedback to inform instruction.
- Managed all aspects of concert planning, including program selection, logistics coordination, and event promotion.
- Enhanced choir performance by implementing innovative vocal techniques and exercises.
- Fostered a positive learning environment by promoting inclusivity and teamwork within the choir.
- Taught fundamentals such as projection, breathing and vocal techniques.
- Helped students prepare for auditions and special events.
- Scheduled shows and performances in accordance with school calendar.
Dog Groomer
Anne's Grooming
Oro Valley , AZ
08.2010 - 07.2015
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Ensured safety of animals at all times by following established safety protocols.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Handled cash transactions accurately when accepting payment from customers.
- Cared for pets during owners' absences.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Delivered excellent service to pet owners to drive repeat business.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
Associate of Arts - General Studies
Central Arizona College
Coolidge, AZ12.2024
Certificate - AGEC
Central Arizona College
Coolidge, AZ12.2024
GED -
Central Arizona College
Coolidge, AZ08.2010
Skills
- Project management
- Customer service and relations
- Time management
- Effective communication
- Leadership skills
- Relationship building
- Safety protocols
- Team development
- Data analysis
- Staff training
Timeline
Director of Operation's
Living Word Chapel
05.2018 - Current
Emergency Substitute Choir Teacher
San Manuel High School
08.2015 - 05.2018
Dog Groomer
Anne's Grooming
08.2010 - 07.2015
Associate of Arts - General Studies
Central Arizona College
Certificate - AGEC
Central Arizona College
GED -
Central Arizona College
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