SHAUNA SHIER
Service Coordinator
Dearborn Heights,MI
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing a proven track record in effective scheduling, dispatching personnel and Accounts Payable/Receivable management. Highly organized, team-oriented professional with exceptional communication skills. I am an extraordinary leader with great conflict resolution abilities. All-in-all I have 19+ years of customer service experience with 12 of those years in a progressive leadership role, delivering efficiency and service quality across various environments, which I believe, makes me a perfect candidate for this position at your company!
Overview
16
16
years of professional experience
12
12
Years of professional experience
Work History
Service Coordinator
R.W. Mercer
09.2021 - Current
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Prepared vendor invoices and processed incoming payments.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Reconciled bank accounts to verify accuracy of cash records.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Provided excellent customer service, developing and maintaining client relationships.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Performed collections
OFFICE MANAGER
Waligorski Roofing
Westland, MI
02.2017 - 09.2021
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
RETAIL SALES MANAGER
Advance Auto Parts
Auburn, IN
01.2017 - 12.2020
- Managed office operations while scheduling appointments for department managers
- Oversaw quality control and productivity rates to increase revenue and production
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Utilized client and staff feedback to maintain customer partnerships and increase, Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Maintained focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Exceeded targets by building, directing and motivating high-performing sales team.
GMIT
CKE Restaurant Holdings
Plant City, FL
01.2008 - 12.2016
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class management work
- Promoted positive customer experience through day-to-day supervision and management of restaurant productivity
- Resolved concerns with products or services to help with retention and drive sales
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma - undefined
Wayne Memorial High School
Wayne, MI06.2007
Automotive Technology
William D Ford Career Technical Center
Wayne, MI2007
Skills
- Ongoing Client Support
- Business Correspondence
- Billing and Accounting Support
- Operational Efficiency
- Email Correspondence
- Spreadsheet Tracking
- Computerized Maintenance Management
- Efficient Sales Transactions
- Accurate and Precise
- Administrative Duties
- Employee Timesheet Processing
- Document Verification
- Telephone Communication
- Resolve Grievances
- Customer Expectations Management
- Adaptability and Flexibility
- Coordinate Work
- Phone Inquiries
- Accounting Functions
- Petty Cash Disbursement
- Process Payments
- Office Supplies and Inventory
- Billing Document Creation
- Collections
- A/P and A/R Expertise
- Invoice Documentation Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Service Coordinator
R.W. Mercer
09.2021 - Current
OFFICE MANAGER
Waligorski Roofing
02.2017 - 09.2021
RETAIL SALES MANAGER
Advance Auto Parts
01.2017 - 12.2020
GMIT
CKE Restaurant Holdings
01.2008 - 12.2016
High School Diploma - undefined
Wayne Memorial High School
Automotive Technology
William D Ford Career Technical Center
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