Shauna Smith
CFO
Eagle ,ID
Summary
Accomplished CFO and Logistics Manager at JCS Construction and Customer Care Executive at Idaho Transportation Department, adept in financial oversight and enhancing customer satisfaction. Excelled in reducing complaints by implementing proactive strategies and fostering team collaboration. Skilled in payment processing and problem-solving, demonstrating a positive attitude and attention to detail.
Customer service professional prepared to enhance client relations and optimize service delivery. Extensive background in resolving customer queries and ensuring satisfaction through effective communication and problem-solving. Known for efficient team collaboration and adaptability to changing needs. Proficient in conflict resolution and CRM software.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
Idaho Transportation Department
03.2023 - 05.2024
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Assigned and designated job territories to customer care staff according to performance and history.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
CFO and Logistics Manager
JCS Construction
03.2021 - 03.2024
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Developed and maintained courteous and effective working relationships.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
Education
High School Diploma -
Minico High School
Rupert, IDAssociate of Arts -
College of Southern Idaho
Twin Falls, IDRealtor - Home Sales And Marketing
Idaho Realestate School
BoiseSkills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Payment processing
- Escalation management
- Excellent problem-solving skills
- Onboarding and orientation
Timeline
Customer Care Executive
Idaho Transportation Department
03.2023 - 05.2024
CFO and Logistics Manager
JCS Construction
03.2021 - 03.2024
High School Diploma -
Minico High School
Associate of Arts -
College of Southern Idaho
Realtor - Home Sales And Marketing
Idaho Realestate School
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