Shauna Titus
Lakewood,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Family Care Coordinator
Self Employed
01.2025 - Current
- Established resource networks to enhance support services and improve patient outcomes.
- Coordinated patient care across multidisciplinary teams to ensure seamless treatment experiences.
- Managed complex cases by providing holistic solutions and guiding patients through the healthcare system.
- Demonstrated effective communication skills to foster collaboration among healthcare providers and patients.
- Coordinated family resources and support services to enhance client well-being.
- Developed personalized care plans based on individual family needs and circumstances.
Housing Case Manager
Compass Career Solutions/Dungarvin
08.2024 - 12.2024
- Advocated for housing solutions by navigating resources and supporting clients in securing stable accommodations.
- Performed detailed client assessments to determine eligibility for services and identify specific needs.
- Managed budgets effectively to ensure sustainable funding and resource allocation for various programs.
- Executed crisis intervention strategies to de-escalate situations and provide immediate support to individuals in distress.
- Developed and implemented programs that addressed community needs and improved service delivery.
- Coordinated resources across multiple agencies to enhance access to services for clients and streamline support.
- Developed personalized housing plans to meet client needs and preferences.
- Coordinated with community resources to secure housing placements for clients.
Quality Improvement Specialist
Dungarvin
03.2024 - 08.2024
- Analyzed complex data sets to derive actionable insights that informed strategic decisions.
- Collaborated with cross-functional teams to enhance workflow efficiency and strengthen project outcomes.
- Implemented process improvement strategies that streamlined operations and increased productivity.
- Executed compliance audits to ensure adherence to regulatory standards and organizational policies.
- Developed performance metrics that accurately assessed team effectiveness and operational success.
- Championed patient safety initiatives that fostered a culture of safety and reduced potential risks.
Behavioral Health Specialist
Maxim Healthcare
12.2023 - 03.2024
- Implemented crisis intervention strategies to effectively stabilize and support individuals in distress.
- Facilitated group sessions to enhance communication, promote understanding, and foster support among participants.
- Utilized therapeutic techniques to promote healing and personal growth in clients facing various challenges.
- Analyzed behavioral patterns to inform treatment approaches and improve client outcomes.
Administrative Assistant
ARC of Maui County
08.2022 - 02.2023
- Streamlined office organization by implementing efficient filing systems and maintenance protocols.
- Provided exceptional customer support by resolving inquiries and ensuring a positive experience for clients.
- Executed accurate data entry to maintain up-to-date records and improve information accessibility.
- Managed documents systematically, ensuring proper storage and retrieval for easy access by team members.
- Prepared comprehensive reports that synthesized data and insights to support decision-making processes.
- Coordinated and scheduled appointments, optimizing the use of time and resources for the office.
Case Manager
Klamath Counseling
03.2022 - 06.2022
- Provided case management to include supported housing, supported employment, individual and group skills training, DBT skills, CBT skills, anger management skills.
- Medical care coordination, therapeutic mental health collaboration, legal and medical advocacy and activities of daily living.
- Develop healthy supportive therapeutic relationships in hopes to increase community integration and reduce symptoms of mental illness and substance use disorders.
Case Manager
QMHA Lutheran Community Services
11.2019 - 03.2022
- I provided case management services to individuals with SMI and co-occurring conditions which included Supported Housing, Supported Employment, benefits consultation, med management, food insecurity.
- SUD tx coordination etc.. I also coordinated tx for individuals involved in DHS Children and Family Services by engaging them in strength based person centered planning.
Property Manager
Self Employed-Independence
04.2015 - 06.2019
- Rented commercial and residential properties.
- Coordinated repairs, improvements, utilities, and contracts.
Outreach Coordinator
Signature Hospice, Home Health and Home
03.2014 - 04.2015
- Develop relationships with hospitals, residential care facilities, skilled nursing facilities, families, businesses, and community partners to ensure patients best care. To include home health, hospice, and palliative care on individuals needs.
Bodily Injury Claims Processor
Allstate
02.2012 - 01.2014
- Provide support to Adjusters in collection of documentation on person injured in motor vehicle accidents.
- Assisted customers in obtaining up to date necessary information to ensure timely process of claim, provide empathy as needed due to any loss associated with an accident.
Supported Employment Specialist
Clackamas County
01.2011 - 01.2012
- Performed detailed client assessments to evaluate strengths and areas for improvement in their professional journey.
- Facilitated job coaching sessions to empower clients with strategies for effective job search and interview skills.
- Designed and implemented skill development programs to enhance clients' employability and workplace readiness.
- Supported clients in workplace integration through tailored onboarding processes and ongoing mentorship.
- Provided supportive counseling to address personal barriers affecting clients' employment and professional growth.
- Delivered comprehensive employment services, linking clients with job opportunities and resources for career advancement.
Supported Employment Specialist
Sequoia Mental Health
01.2008 - 12.2010
- Further implemented program to meet fidelity while assisting individuals and employers with vocational therapy, benefits counseling, and other recovery tools.
Case Manager/Hospital Liaison
Klamath County Mental Health
01.1998 - 12.2008
- Coordinated Care for individuals with severe and persistent mental illness, co occurring disorders, and bio psycho social issues. Worked with multidisciplinary team to increase positive outcomes for individuals and families live independently.
- I provided Supported Housing, Supported Employment, and Med Management collaboration.
Education
Associates of Arts - General in humanities
Oregon Institute of Technology
01.1997
Skills
- Activities Of Daily Living
- Admin Assistant
- Administrative Support
- Case Management
- Claims
- Cognitive Behavioral
- Collaboration
- Counseling
- CPR
- Crisis Intervention
- Documentation
- English Speaking
- Home Healthcare
- Hospice Care
- Hospital
- Injury
- Management Skills
- MED
- Medicaid
- Mental Disorder
- Mental Health
- Palliative Care
- Psycho
- Quality Improvement
- Relationship Management
- Severe
- Skilled Nursing Facility
Certification
- Driver's License
- Mental Health Associate
- CPR Certification 2024
- QMHA Certification 1997
Timeline
Family Care Coordinator
Self Employed
01.2025 - Current
Housing Case Manager
Compass Career Solutions/Dungarvin
08.2024 - 12.2024
Quality Improvement Specialist
Dungarvin
03.2024 - 08.2024
Behavioral Health Specialist
Maxim Healthcare
12.2023 - 03.2024
Administrative Assistant
ARC of Maui County
08.2022 - 02.2023
Case Manager
Klamath Counseling
03.2022 - 06.2022
Case Manager
QMHA Lutheran Community Services
11.2019 - 03.2022
Property Manager
Self Employed-Independence
04.2015 - 06.2019
Outreach Coordinator
Signature Hospice, Home Health and Home
03.2014 - 04.2015
Bodily Injury Claims Processor
Allstate
02.2012 - 01.2014
Supported Employment Specialist
Clackamas County
01.2011 - 01.2012
Supported Employment Specialist
Sequoia Mental Health
01.2008 - 12.2010
Case Manager/Hospital Liaison
Klamath County Mental Health
01.1998 - 12.2008
Associates of Arts - General in humanities
Oregon Institute of Technology