Shauna Wallace
South Jordan,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Attendance Office Assistant
South Jordan Middle School
08.2023 - Current
- Answer telephones, greet visitors and answer questions from parents, students, teachers, staff or District officials while maintaining a pleasant and positive office environment.
- Call students to the office, relay messages and set up appointments.
- Maintain confidentiality of student or district information by following district policies regarding confidential information.
- Work closely with with counseling and assistants to ensure accurate registration of new students.
- Responsible for clinic and First Aid, interacting with sick or injured students, administering First Aid when needed, contacting parents, and preparing and filing accident reports.
- Utilized strong interpersonal skills when resolving conflicts that arose due to attendance-related misunderstandings or discrepancies.
Instructional Aide
West Jordan Elementary School
08.2021 - 05.2023
- Support student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons, and classroom activities.
- Assist and mentor students in groups of 10 by reviewing and implementing lesson teachings in 95% groups.
- Deliver curriculum in both one-one-one sessions lessons and group learning environments.
- Step into non-classroom environments, such as library, lunch room and wellness center to help staff manage demand.
- Oversee students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collate classroom materials to help teachers prepare for daily instruction and activities.
- Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
Office Manager
Back To Health Chriopractic
04.2020 - 05.2021
- Communicated effectively with staff members, physician and patients, employing active listening and interpersonal skills. Addressed and remedied all patient or team member issues.
- Answered large volume of incoming calls and provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars in ChiroTouch.
- Assessed and processes and procedures, complying with HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Sourced vendors for special project needs and negotiated contracts.
- Consulted with patients regarding health supplements, dietary changes to best fit their health goals.
- Performed therapies for patients including: Laser Treatment, Electrical Stimulation, Hot Packs, Stretches and Traction Table.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Field and HR Assistant
ConsultNet
07.2011 - 01.2013
- Answered multi-line phone systems for all agents, assistants and management.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with management team to coordinate on-boarding and off-boarding processes. Updated CPI-HR database, State database and maintained data accuracy of new hire paperwork using EVerify.
- Reviewed and screened applicant resumes to identify qualified candidates. Performed credit, background and drug checks.
- Oversaw and managed hiring process and assisted human resources.
- Maintained office supplies, distributed mail and processed invoices for payment.
Administrative Assistant
PacifiCorp
05.2005 - 08.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided administrative support to Accounting and Aviation Travel Departments.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Analyzing, tracking and data compilation of budgetary, critical and/or confidential information.
- Payroll Support, timesheet calculation, purchase card reconciliation, proxy for company expense card.
- Processed and maintained invoices and expenses using Expense Express to facilitate on-time payment.
- Created detailed expense reports and requests for capital expenditures. Ordered Incentive Awards (gift cards, etc.)
- Monitored supervisor's and pilot's work calendars electronically. Scheduled appointments, meetings, client appointments and travel.
- Supported efficient meetings and events by organizing spaces, catering, materials, presentation/agenda preparation, documenting discussions and distributing meeting notes.
- Coordinated travel arrangements company-wide by booking airfare, hotel and ground transportation.
- Created and maintained solid relationships with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared, sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Jordan High School
Sandy, UTNo Degree - Accounting And Finance
Salt Lake Community College
Salt Lake City, UT12.2024
Skills
- Strong Organization
- Empathy and Patience
- Administrative, Computer, Microsoft Office
- Dependable and Strong work ethic
- Accounts Payable and Accounts Receivable Auditing, Reconciliation and Record Keeping
- Office Supplies and Inventory
- Employee Time Sheet processing/ Time Sheet Preparation
- Executive Travel/ Car Rental/Lodging Accommodations
- Management of Executive Calendars
- Human Resources Processes
- Compliance Reporting
- Resume Screening
Timeline
Attendance Office Assistant
South Jordan Middle School
08.2023 - Current
Instructional Aide
West Jordan Elementary School
08.2021 - 05.2023
Office Manager
Back To Health Chriopractic
04.2020 - 05.2021
Field and HR Assistant
ConsultNet
07.2011 - 01.2013
Administrative Assistant
PacifiCorp
05.2005 - 08.2011
High School Diploma -
Jordan High School
No Degree - Accounting And Finance
Salt Lake Community College
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