Shauna Walters
Lexington,MA
Summary
College graduate who is pursuing a career in the Business Management Field. This would include me efficiently supporting all activities in a business, protecting the assets and reputation of a business, and ensuring the execution of business strategy.
Overview
10
10
years of professional experience
Work History
Practice Assistant
Beth Israel Lahey Health
Lexington, US
01.2023 - Current
- Schedule appointments, answer phones, and responded to emails in a timely manner.
- Provided assistance with documentation required for insurance claims processing.
- Assisted with the preparation of patient charts for upcoming appointments.
- Maintained accurate records of patient information in accordance with HIPAA regulations.
Patient Service Representative
Emerson Hospital
Concord, US
01.2021 - 01.2023
- Patient service representative in the radiology department.
- Responsible for checking patients in, getting required orders for exams.
- Provided customer service by answering patient questions and addressing concerns.
- Ensured all necessary paperwork was completed prior to patient visits.
- Applied HIPAA privacy and security regulations while handling patient information.
Teaching Assistant (TA)
Zervas Elementary
Newton, US
11.2020 - 07.2021
- Assist 3rd-grade students and teachers with different needs.
- Provided one-on-one support for special needs students.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Instructed students individually or in groups to reinforce learning concepts.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Manager
Massage Envy
River Edge, US
09.2019 - 10.2020
- Promoted from Front Desk Associate to Manager.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
Front Desk Associate
Massage Envy
River Edge, US
10.2018 - 09.2019
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Cashier/Customer Service
Aramark
Weston, US
10.2016 - 05.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Counselor
Stars South Shore Day Camp
Westwood, US
07.2017 - 08.2017
- Duties at this job were to monitor a group of 12-14 children, ages 6-10, and accompany them to their daily activities (classroom activities, outside activities, etc.), making sure they are watched and safe at all times.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
Hostess
P.F. Chang's China Bistro, Inc.
Natick, US
10.2015 - 12.2015
- Duties at this job were to greet customers as they entered the restaurant, seat them at their table, also answered the phone to accommodate people who had questions about the restaurants and to make reservations
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
Retail Sales Associate
ZARA
Natick, US
01.2015 - 05.2015
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Helped customers by answering questions and locating merchandise.
Education
BA - Business Management
Regis College
Weston, MA05.2018
Skills
- Written communication
- Verbal communication
- Team player
- Organizational skills
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Front Desk
- Computer Skills
- Reception
- Inventory Control
- Business Management
- Management
- Retail Sales
- Human Resources
- Payroll
- Workflow Optimization
- Document Preparation
- Office Management
- Administrative assistance
- Fast Learner
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Selectedaccomplishments
Search Committee for the Assistant Professor of Global Business Management & Communication (Finance and Accounting Professor) - Student Representative. Participated in the evaluation of the prospective faculty while teaching a sample class to Regis students. The Search Committee and Regis faculty also observed., 03/01/17
Timeline
Practice Assistant
Beth Israel Lahey Health
01.2023 - Current
Patient Service Representative
Emerson Hospital
01.2021 - 01.2023
Teaching Assistant (TA)
Zervas Elementary
11.2020 - 07.2021
Manager
Massage Envy
09.2019 - 10.2020
Front Desk Associate
Massage Envy
10.2018 - 09.2019
Counselor
Stars South Shore Day Camp
07.2017 - 08.2017
Cashier/Customer Service
Aramark
10.2016 - 05.2018
Hostess
P.F. Chang's China Bistro, Inc.
10.2015 - 12.2015
Retail Sales Associate
ZARA
01.2015 - 05.2015
BA - Business Management
Regis College
Similar Profiles
Robert SrapyanRobert Srapyan
Liver Transplant Anesthesiology Fellow at Lahey Hospital Medical Center, Beth Israel Lahey HealthLiver Transplant Anesthesiology Fellow at Lahey Hospital Medical Center, Beth Israel Lahey Health
Kendra L. S. OcañezKendra L. S. Ocañez
Clinical Documentation Specialist III, Second Level Reviewer at Lahey Hospital, Beth Israel Lahey Health (BILH) Shared ServicesClinical Documentation Specialist III, Second Level Reviewer at Lahey Hospital, Beth Israel Lahey Health (BILH) Shared Services
Mylda VazMylda Vaz
Patient Placement Coordinator at Beth Israel Lahey HealthPatient Placement Coordinator at Beth Israel Lahey Health
Olga MarinOlga Marin
Human Resource Service Representative - Specialist at Beth Israel Lahey Health, Inc.Human Resource Service Representative - Specialist at Beth Israel Lahey Health, Inc.
Ava KeeneyAva Keeney
Lifeguard. CPR/Lifeguard Certified at Belmont Day CampLifeguard. CPR/Lifeguard Certified at Belmont Day Camp