Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Willoughby

Charlotte,NC

Summary

Highly motivated and caring social worker who offers exceptional assistance and dedication to team members and clients. Ability to build relationships with respect concerning diversity through strong communication skills and actively listening to others. Appreciates learning and teaching others to improve health-related behaviors recognizing the importance of self-determination. Strong skills in organization and documentation ensuring clients' needs are met with the assistance of community partnerships.

Overview

11
11
years of professional experience

Work History

HIV Medical Case Social Worker Intern

Kintegra Health
08.2023 - Current
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Conducted research and input data to provide accurate and up-to-date summaries of client conditions.
  • Participated in ongoing professional development opportunities to stay current with best practices within the field of social work, enhancing service delivery quality.
  • Documented client progress and activities per agency policies and procedures.
  • Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
  • Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
  • Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
  • Maintained client reports to track client progress, record interventions, and provide relevant data for analysis.

Customer Service, Sales, Training and Supervision

Teleflora
01.2013 - Current
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Interacted with customers by phone, email, or social media.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently to complete all tasks within deadlines.

Education

Bachelor of Science - Bachelor's of Social Work

University of North Carolina At Charlotte
Charlotte, NC
05.2024

Dispute Resolution Certification -

Boise State University
Boise, ID
06.2003

Bachelor of Arts - Communication

Boise State University
Boise
12.2002

Skills

  • Client Confidentiality
  • Assessment skills
  • Community Referrals
  • Case Documentation
  • Empathy building
  • Multidisciplinary team collaboration
  • Case Management
  • Conflict Resolution
  • Client Advocacy
  • Self-Directed
  • Excellent communication skills, both verbal and written
  • Knowledgeable skills using EPIC

Timeline

HIV Medical Case Social Worker Intern

Kintegra Health
08.2023 - Current

Customer Service, Sales, Training and Supervision

Teleflora
01.2013 - Current

Bachelor of Science - Bachelor's of Social Work

University of North Carolina At Charlotte

Dispute Resolution Certification -

Boise State University

Bachelor of Arts - Communication

Boise State University

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Shauna Willoughby