Shaunah Hawi
Summary
Results-oriented professional with a strong foundation in consultative inside sales and data analytics. Skilled in managing high-volume phone pipelines, conducting question-led discovery, and aligning solutions with customer needs. Leverages analytical thinking and effective communication to navigate complex sales frameworks and enhance pipeline efficiency. Fluent in English and Swahili.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Full Life Care
Everett, USA
02.2026 - Current
- Deliver compassionate daily care to elderly and disabled clients.
- Assisted with critical activities of daily living (ADLs), promoting clients' independence and well-being.
- Manage medication schedules with zero errors or missed doses.
- Prepared specialized, nutritious meals according to strict dietary plans, supporting clients' health needs.
- Maintained cleanliness and safety in client living spaces to ensure comfort and security.
- Established trusting relationships with families by communicating clearly and empathetically about care plans.
Data Analyst (Training & Projects)
Sevennett LLC
Remote, USA
09.2024 - 09.2025
- Completed an intensive data analytics curriculum covering advanced SQL, Excel, Tableau, Power BI, and Python basics.
- Cleaned and transformed real-world business datasets to identify operational trends and conversion metrics, enhancing data quality for analysis.
- Built and managed interactive dashboards for tracking key performance indicators (KPIs), facilitating informed internal decision-making.
- Collaborated with remote teams to complete complex case studies and performance reports, contributing to cohesive business analysis outcomes.
Doggie Daycare Attendant
Toureen Pet Resort and Spa
Watertown, USA
01.2024 - 02.2024
- Supervised group playtime, ensuring safe interactions among animals.
- Fed, cleaned, and groomed animals to maintain their health and well-being.
- Monitored water supply and bedding quality to ensure comfort and hygiene for all animals.
Kennel Technician
Thrive Pet Healthcare
Natick, USA
08.2022 - 11.2022
- Cared for animals and communicated progress to owners.
- Administered food and medication to animals regularly to maintain their health.
- Performed bathing and grooming for animals to keep them clean and healthy.
Line Cook/Prep Cook
BJ'S Restaurant & Brewhouse
Massachusetts, USA
06.2022 - 08.2022
- Prepared raw foods and cooked meals on the line for service.
Bakery Associate
Whole Foods Market
Massachusetts, USA
01.2022 - 06.2022
- Baked cookies, bread, cakes, and other items from scratch and packaged for daily customer sales.
- Prepared a variety of baked goods according to daily production needs.
- Maintained cleanliness and organization of the bakery area during shifts.
- Assisted customers with product selection and answered baking-related questions.
Inside Sales Representative
Unlimited Digital Mining Hub
Seattle, USA
01.2022 - 03.2022
- Executed high-volume phone prospecting and managed pipeline to build relationships with inbound and outbound prospects, enhancing lead conversion potential.
- Conducted consultative discovery calls to identify prospective financial goals, risk tolerances, and investment needs.
- Provided tailored investment guidance, effectively handling objections regarding high-dollar assets to drive commitments.
- Implemented management feedback and call-coaching frameworks to refine presentation layout, resulting in improved close rates.
Education
High School - Upper secondary education
Viraj international Academy
KataniSkills
- Personal care
- Patient care
- Patient education
- Elderly assistance
- Google Sheets
- Basic math
- Tableau
- Pet care
- Safety management
- Meal preparation
- Meal support
- Food hygiene
- Pet companionship
- Relationship management
- Delegation
- Research
- Group care
- Pet supervision
- Sales
- Microsoft Teams
- Dependability
- Data entry
- Microsoft Word
- Decision making
- Computer operation
- Bakery
- Restaurant Experience
- Marketing
- Household management
- Customer support
- Microsoft Powerpoint
- Casual dining experience
- Administrative experience
- Complaint resolution
- Home assistance
- Host/hostess experience
- Data cleaning
- Elderly care
- Microsoft Excel
- Animal care
- Typing
- Crisis intervention
- Personal support
- Editing
- Kitchen experience
- SQL
- Shift Management
- Presentation software
- Guest relations
- Appointment scheduling
- Presentation creation
- Home care
- Pivot tables
- POS systems
- Mobile devices
- Serving
- Simple food item preparation
- Pet care
- Flat-top griddles
- Attention to detail
- Order assistance
- Customer communication
- Caregiving
- Consultative Selling
- Client relationship development
- CRM software
- Time management
- Customer service
- Animal care
- Conflict management
- Analytics
- Animal Handling
- Spreadsheet filtering
- Patience
- Objection handling
- Photocopying
- Dashboard development
- Greeting customers
- Cleaning Experience
- Food safety
- Daycare
- Dashboard Creation
- Computer skills
- Patient communication
- Objection Handling
- Food Production
- Phone interaction
- POS
- Presentation preparation
- Knife skills
- Computer literacy
- Customer assistance
- Zoom
- Organizational skills
- Large dataset management
- Deal closing
- Cashiering
- Providing support
- Hospitality
- Macros
- Spreadsheet conditional formatting
- Food processors
- Experience with elderly
- Task prioritization
- Physical fitness
- Question-led discovery
- Data transformation
- Teamwork
- Retail administration
- Food service
- Microsoft Office
- Clean workspace maintenance
- Phone communication
- Rapport building
- Interpersonal skills
- Communication skills
- Data sorting
- Spreadsheet data validation
- Spreadsheet design
- Heavy lifting
- Order fulfillment
- Spreadsheet charts
- Front desk
- Power BI
- Food preparation
- Analysis skills
- Writing skills
- Packaging
- Pet Sitting
- Nutrition
- Phone answering
Certification
- Food Handler Certification
- Driver's License, 03/01/32
- ServSafe
Additional Information
Authorized to work in the US for any employer
Languages
- English
- Swahili, Fluent
- English, Fluent
Timeline
Caregiver
Full Life Care
02.2026 - Current
Data Analyst (Training & Projects)
Sevennett LLC
09.2024 - 09.2025
Doggie Daycare Attendant
Toureen Pet Resort and Spa
01.2024 - 02.2024
Kennel Technician
Thrive Pet Healthcare
08.2022 - 11.2022
Line Cook/Prep Cook
BJ'S Restaurant & Brewhouse
06.2022 - 08.2022
Bakery Associate
Whole Foods Market
01.2022 - 06.2022
Inside Sales Representative
Unlimited Digital Mining Hub
01.2022 - 03.2022
High School - Upper secondary education
Viraj international Academy