Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Kay Frazier-Gorden

East Hampton,New York

Summary

Accomplished Manager with a proven track record at Shoe Inn Etc, enhancing customer satisfaction and team performance through strategic planning and effective communication. Skilled in operations management and team leadership, I've successfully increased profits by optimizing resource use and fostering a culture of continuous improvement and collaboration. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Manager

Shoe Inn Etc
12.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
  • Managed and motivated employees to be productive and engaged in work.

Educator Assistant

Rainbow Land Nursery School
02.2018 - 05.2019
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of our school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
  • Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.

RESERCH ASSISTANT

Dr H Gayle (University Of The West Indies)
01.2016 - 05.2019
  • Performed statistical, qualitative, and quantitative analysis.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Maintained up-to-date records of research activities and results for future reference.
  • Collected research data through experimentation, surveys and leading focus groups.

Education

Bachelor of Arts - History And Archeology Minor in Anthropology

University of The West Indies
Jamaica
09.2019

High School Diploma -

The Queens School For Girls
Jamaica
06.2016

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Schedule Preparation
  • Sales management
  • Brand Management
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Hiring and Training

Timeline

Manager

Shoe Inn Etc
12.2023 - Current

Educator Assistant

Rainbow Land Nursery School
02.2018 - 05.2019

RESERCH ASSISTANT

Dr H Gayle (University Of The West Indies)
01.2016 - 05.2019

Bachelor of Arts - History And Archeology Minor in Anthropology

University of The West Indies

High School Diploma -

The Queens School For Girls

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Shauna Kay Frazier-Gorden