Shauna L. Exstrom
Aurora,CO
Summary
Senior Executive with expertise in organizational management, strategic planning, information technology, and personnel management. Proven ability to seamlessly transition into diverse roles and make immediate impactful contributions. Committed to fostering a culture of integrity and excellence within organizations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
VP of Corporate Administration
Arapahoe Credit Union
Centennial, CO
01.2011 - Current
- Develop strategic plans to align business objectives with the credit union's long-term goals.
- Establish policies and procedures that improve operational efficiency across multiple departments.
- Negotiate contracts with suppliers to secure favorable terms for the organization.
- Identify opportunities for process automation that increase productivity levels.
- Manage essential departments within the credit union, such as Compliance and Information Technology
- Serve as the Bank Secrecy Act Officer and Identity Theft Red Flag Administrator.
- Bank Secrecy Act Compliance Specialist (BSACS), 2008 - present
- Member of the Asset Liability Committee, 2007 - present.
VP of Operations
Arapahoe Credit Union
Centennial, CO
02.2007 - 12.2010
- Directed the evaluation of existing systems and processes for opportunities to increase efficiency or reduce costs.
- Identified training needs within departments and developed programs accordingly.
- Developed policies and procedures to ensure consistent implementation of operational objectives.
- Managed day-to-day operations of the credit union, including teller line operations, account opening and maintenance, branch maintenance, and call center operations.
- Managed Human Resources and Compliance Program for the credit union.
- Served as Bank Secrecy Act Officer and Identity Theft Red Flag Administrator.
- Bank Secrecy Act Compliance Specialist (BSACS), 2008 - present
- Certified IRA Specialist
Operations Director
Jeffco Credit Union
Lakewood, CO
08.2005 - 01.2007
- Managed two Satellite Branches in addition to Operations at main branch (three direct reports, 14 indirect reports).
- HR - recruiting, interviewing, hiring, training, performance review, and disciplinary actions.
- Provide coverage to branch staff, FSR, Loan Specialist, etc.
- Manage projects involving implementation of new products and procedural changes.
- Develop, implement, and oversee regulatory compliance and audits.
- Certified IRA Specialist.
Operations Director
Sooper Credit Union
Denver, CO
08.2002 - 08.2005
- Managed Call Center, Member Services, and Teller Operations Supervisors with 16 indirect reports.
- UltraData Training Specialist included testing, training, and implementation of system upgrades.
- Managed projects involving implementation of new products and procedural changes.
- Develop, implement, and oversee regulatory compliance and audits.
- Experienced with Security Officer and Compliance Officer responsibilities.
- Certified IRA Specialist
Training Specialist
Sooper Credit Union
Denver, CO
08.2001 - 08.2002
- Developed and presented new hire system training and specialized IRA knowledge.
- Formalized and implemented standards for credit union product knowledge training.
- Incorporated Subject Matter Experts (SMEs) into the product knowledge training process.
- Developed SME to enhance effectiveness and professionalism of presentation.
- Coordinated and facilitated the training schedule within the credit union.
Education
BBA - Finance
Colorado State University
Fort Collins, CO05-1998
Skills
- Strategic Planning
- Project Coordination
- Policy Development
- Procedure Implementation
- Operational leadership
- Human Resources Management
- Administrative Support
Community Volunteerism
- Walk to End Alzheimer's Fund Raiser and Participant - 2023
- Volunteer Assistance Treasurer, Mothers of Multiples, 2016
- Volunteer Treasurer, Mothers of Multiples, 2017
- Sale Volunteer, Mothers of Multiples, 2014 - Present
- Donate to Goodwill
- Donate to Arapahoe County Foster Closet
- Race for the Cure Participant, 2001, 2002
Certification
- Bank Secrecy Act Specialist 2008 - present
- Certified IRA Specialist 2002 - 2010
Affiliations
- Avid reader
- Neighborhood Bunco participant 2002 - present
Timeline
VP of Corporate Administration
Arapahoe Credit Union
01.2011 - Current
VP of Operations
Arapahoe Credit Union
02.2007 - 12.2010
Operations Director
Jeffco Credit Union
08.2005 - 01.2007
Operations Director
Sooper Credit Union
08.2002 - 08.2005
Training Specialist
Sooper Credit Union
08.2001 - 08.2002
BBA - Finance
Colorado State University
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