ShaunaLynn Santee
Licking,MO
Summary
Massage therapist skilled in therapeutic techniques and client education on wellness strategies. Focused on improving client well-being through tailored care and effective communication. Proven ability to foster a supportive environment for therapy and relaxation. Experienced business owner skilled in financial management, compliance oversight, and policy development. Proven ability to improve operational efficiency while delivering superior customer service and fostering lasting client relationships.
Overview
12
12
years of professional experience
Work History
Owner/Massage Therapist
Self-employeed
Licking, MO
07.2012 - 12.2024
- Managed daily operations and workflows to ensure efficient business processes.
- Oversaw financial management, including budgeting and expense tracking activities.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided therapeutic massage services to clients using various techniques.
- Assessed client needs and created personalized treatment plans.
- Maintained a clean and organized workspace for optimal client comfort.
- Educated clients on self-care practices and wellness strategies.
- Managed scheduling and appointment bookings for efficient operations.
- Developed strong client relationships through effective communication and empathy.
- Handled payment processing and maintained accurate financial records.
Education
Certification - Massage Therapy
Massage Therapy Training Institute
Las Cruces, NM03-2010
Certificate of Training - Massage Techniques
Cross Country Educaion
TennesseeSkills
- Financial management
- Appointment scheduling
- Policy development
- Client assessment
- Therapeutic techniques
- Compliance oversight
- Customer relationship management
- Problem solving
- Client education
Timeline
Owner/Massage Therapist
Self-employeed
07.2012 - 12.2024
Certification - Massage Therapy
Massage Therapy Training Institute
Certificate of Training - Massage Techniques
Cross Country Educaion