Shauna R. Jenkins
Savannah,GA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Shift Leader
Zaxbys
08.2018 - 03.2020
- Responsible for all management aspect for the front line while on duty.
- Delegated tasks to employees during my shift.
- Performed money counts with cashiers of drawer and addressed discrepancies.
- Interacted with customers in a positive and friendly manner.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Manager
Charlotte Russe
11.2019 - 07.2020
- Count on and off registers for morning and evening shifts.
- Managed daily deposits.
- Responsible for the daily processes (e.g. Inputting the incoming shipment, emailing and updating upper management, stocked, replenished and organized daily inventory, maintain accurate and attractive merchandise displays).
- Provided outstanding customer service.
- Accomplished multiple tasks within established timeframes.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant
Hair By Cra'Deja
11.2020 - 11.2021
- Greeted and welcomed each customer into our salon.
- Ensure customer satisfaction for repeat business.
- Braided down each client before wig install.
- Cleaned used wigs.
- Bleached knots for wigs.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Answered telephone calls to provide information and schedule new appointments as well as process requests and relay messages to appropriate personnel.
- Sanitized and organized station and tools.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Assisted hairdressers with coloring and styling hair to maintain salon workflow efficiency.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Package Handler
FedEx
10.2020 - 09.2022
- Loading and unloading packages off of truck/ trailers, self-motivated initiative, keeping tracking data on packages.
- Lifted heavy objects on a daily basis.
- Loader/Unloader- Properly and safely handle packages while loading/unloading package cars, trailers, and belts.
- Work well with a diverse environment.
- Load and unload sorted packages in a fast paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Delivery Driver
DoorDash
09.2022 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Day Care Teacher Assistant
ECLC At Reborn Nation Church
04.2023 - 08.2023
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
Manager
Chick-fil-A
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Led team in achieving sales targets through effective coaching and performance management.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
New Hampstead High School
Bloomingdale, GA05.2019
Skills
- Displays a high level of enthusiasm, commitment, and motivation to improve the financial experiences of our clients
- Demonstrates effective collaboration to accomplish tasks, building and maintaining strong relationships
- Exhibits a strong sense of passion, dedication, and drive to deliver a service that positively impacts our clients' financial well-being
- Possesses a confident approach in determining solutions that cater to the needs of both new and existing clients
Timeline
Manager
Chick-fil-A
09.2023 - Current
Day Care Teacher Assistant
ECLC At Reborn Nation Church
04.2023 - 08.2023
Delivery Driver
DoorDash
09.2022 - 03.2023
Assistant
Hair By Cra'Deja
11.2020 - 11.2021
Package Handler
FedEx
10.2020 - 09.2022
Manager
Charlotte Russe
11.2019 - 07.2020
Shift Leader
Zaxbys
08.2018 - 03.2020
High School Diploma -
New Hampstead High School