Shauna Williams
Philadelphia,PA
Summary
Experienced Healthcare Professional with a strong background in healthcare management, training, and quality assurance. Experience and expertise in team leadership, process optimization, and exceptional communication skills. Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 23 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
17
17
years of professional experience
Work History
Supervisor, Hospice Lead Team Coordinator
VNA Philadelphia
Philadelphia, Pennsylvania
07.2022 - Current
- Oversee and manage a dedicated team, providing support and coordination for the business activities of the VNA Philadelphia Hospice Department
- Ensure compliance with Medicare/Medicaid regulations while coordinating workflow, scheduling, and communication
- Facilitate efficient operations by creating and maintaining clinical schedules, managing patient documentation, and handling administrative tasks
- Collaborate with field staff and patients, maintaining a high level of confidentiality and professionalism
- Utilize technology tools for process improvement and timely reporting
- Assist in creating and maintaining clinical schedules, updating patient charts, and managing physician orders and paperwork
- Handle telephone and mail duties, providing support for effective communication within the team.
- Billing and Tracking Orders and Invoices
Retiree Benefits Specialist
Frank Vaccaro & Associates Inc.
Philadelphia, Pennsylvania
08.2022 - 07.2022
- Explained retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries
- Conducted retirement and benefits consultations, offering recommendations based on data analysis
- Conducted group benefits presentations and individual interviews regarding retirement Health and Welfare options
- Maintained records of participants and beneficiaries, handling administrative changes and requests
- Stayed informed about legal and regulatory changes affecting retirement benefits.
Provider Claims Service Representative
AmeriHealth Caritas
Philadelphia, Pennsylvania
10.2013 - 01.2020
- Provided exceptional service to members and providers, including status updates, education, and adjustments
- Managed claims requiring additional information and coordinated external department intervention when needed
- Monitored and tracked aged, pended, and open reports to maintain claims processing timeliness
- Collaborated with management to identify and resolve non-compliance issues
- Responded to and resolved provider claim inquiries via telephone
- Acted as an Associate First Call Resolution Ambassador, serving as a liaison for employees.
Interim Supervisor / Trainer
University of Penn Health Systems
Philadelphia, Pennsylvania
01.2009 - 01.2013
- Supervised staff in supervisor absence, reported disciplinary actions, and completed special projects
- Acted as an Epic Super User to assist and train staff on new systems
- Conducted team lead meetings, monitored daily operations, and scheduled lunches and breaks.
Coordinator / Registration Department
University of Penn Health Systems
Philadelphia, Pennsylvania
01.2007 - 01.2009
- Registered patients, processed and verified health insurance, scheduled appointments, and provided training to staff
- Recognized for outstanding contributions and achievements.
Patient Registration Registrar
University of Penn Health Systems
Philadelphia, Pennsylvania
02.2007 - 10.2007
- Registered new and existing patients, processed and verified insurances, and ensured demographic accuracy
- Answered incoming queue calls for registration and assisted patients with their needs
- Awarded for outstanding performance and productivity.
Education
High School Diploma -
West Catholic High School
Associate's Degree in Business/Communications -
Ashford University
Bachelor's Degree in Business Administration -
Ashford University
Skills
- Team Leadership
- Training and Development
- Process Optimization
- Healthcare Regulations
- Communication Skills
- Data Analysis
- Administrative Expertise
- Customer Service Excellence
- Claims Processing
- Compliance Management
- Microsoft Office Suites (Word, Works, Excel, PowerPoint)
- IDX
- EPIC
- MTE
- Encore
- Mainframe
- Avaya CMS Supervisor
- SMS
- Facets
- MACESS EXP
- IAD
- Social Media Posting
- Research and Analysis
- Design Development
- Flow Chart Use
Timeline
Retiree Benefits Specialist
Frank Vaccaro & Associates Inc.
08.2022 - 07.2022
Supervisor, Hospice Lead Team Coordinator
VNA Philadelphia
07.2022 - Current
Provider Claims Service Representative
AmeriHealth Caritas
10.2013 - 01.2020
Interim Supervisor / Trainer
University of Penn Health Systems
01.2009 - 01.2013
Patient Registration Registrar
University of Penn Health Systems
02.2007 - 10.2007
Coordinator / Registration Department
University of Penn Health Systems
01.2007 - 01.2009
High School Diploma -
West Catholic High School
Associate's Degree in Business/Communications -
Ashford University
Bachelor's Degree in Business Administration -
Ashford University
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