Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
Generic

Lashaunda Hamilton

Grand Prairie

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Light Rail Operator

Dallas Area Rapid Transit
06.2019 - Current
  • Performs basic light rail vehicle troubleshooting activities under the direction and guidance of the Train Control Center or Yard Control
  • Manually operates switches on the mainline and in the yard under the direction and guidance of TCC or Yard Control
  • Serves as On-Scene Coordinator as assigned
  • Prepares written reports and completes accident/incident reports thoroughly, accurately and legibly at the end of shifts as required
  • Performs other related duties as assigned.
  • Drafted reports detailing daily operations, including passenger counts and incident reporting.
  • Controlled operation of rail-guided public transportation.
  • Monitored path for potential obstructions or signals, including motorist traffic at crossings.
  • Maintained adherence to transportation schedules, monitoring stop duration and travel speeds. Communicated with supervisors and dispatch personnel to report delays and mechanical issues.
  • Provided scheduling and transit stop information over loudspeaker, informing passengers of upcoming stops or potential delays.
  • Maintained passenger safety when opening and closing transit vehicle doors.
  • Addressed passenger inquiries regarding fares, schedules, transfers and routings.
  • Handled emergency situations, including evacuating passengers.
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Performed manual labor tasks to detailed instructions from supervisors.

Mail carrier/Processing Clerk

United States Postal Service
01.2013 - 01.2019
  • Ensure compliance with environmental health, safety, and corporate regulations
  • Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment
  • Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders
  • Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing
  • Working in unforeseen weather conditions.
  • Sorted and arranged mail pieces in delivery sequence for assigned route.
  • Maintained professional relationships with customers while providing excellent service.
  • Operated vehicles safely while delivering mail in various weather conditions.
  • Reported any suspicious or abnormal activity along delivery route to supervisors.
  • Delivered mail to residential and business addresses on daily route.
  • Sorted mail according to destination and type.
  • Monitored and safeguarded vehicle and parcels in alignment with organizational policies.
  • Ensured accurate delivery of parcels by scanning barcodes and verifying addresses.
  • Obtained signatures for registered, certified, and insured mail deliveries.
  • Returned undeliverable mail and submitted monies and receipts to post office.
  • Prepared mail for forwarding and maintained change-of-address records.
  • Handled undeliverable mail by following postal regulations and procedures.
  • Coordinated efficient deliveries by sorting and organizing mail and parcels.
  • Collected mail from homes, businesses, and public mailboxes

Inbound Call Center Representative

Maximus
03.2016 - 09.2017
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Provided customers with product information and answered inquiries to provide top-quality service.

Education

APPLIED SCIENCE -

Mountain View Community College
Dallas, Texas

Diploma - HIGH SCHOOL

Skyline High School
Dallas, Texas
12.2003

Skills

  • Mechanical Troubleshooting
  • Policy Enforcement
  • Timetable Adherence
  • Effective Communication
  • Radio Communication
  • Emergency response management
  • Incident Reporting
  • Standard Operating Procedures
  • Multitasking Capabilities
  • Train Control Systems
  • Time Management
  • Equipment Maintenance
  • Problem Solving Abilities
  • Train Operation Expertise
  • Leadership Abilities
  • Quality Assurance
  • Computer Literacy
  • Pressure control

LANGUAGE

ENGLISH Fluent

Certification

License All-Line Adjusters

Timeline

Light Rail Operator

Dallas Area Rapid Transit
06.2019 - Current

Inbound Call Center Representative

Maximus
03.2016 - 09.2017

Mail carrier/Processing Clerk

United States Postal Service
01.2013 - 01.2019

Diploma - HIGH SCHOOL

Skyline High School

APPLIED SCIENCE -

Mountain View Community College

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