Shaunda Lee
Little Rock,AR
Summary
A professional with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly dedicated to career growth. Demonstrated team leader with excellent staff management.
Overview
24
24
years of professional experience
Work History
Server Trainer
Chenal Country Club
Little Rock, AR
05.2012 - Current
- Cross-trained and backed up front house service manager.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Managed work flow to exceed quality service goals..
- Made and confirmed reservations.
- Compiled company information and related material and distributed it to candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Executed daily production lists and goals
- Performed all transactions in a cordial, efficient and professional manner
Bar Manager
Carinos Italian Kitchen
Little Rock, AR
06.2008 - 02.2012
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Conferred with store managers to obtain information about customer needs and preferences.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
Shift Manager
Carinos Italian Kitchen
Little Rock, AR
02.2007 - 02.2012
- Carinos
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Conducted timely performance evaluations for all front of house staff.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Associate Manager
Dixie Cafe
Little Rock, AR
05.2003 - 07.2005
- Performed back of house daily duties. Such as preparing daily soups and preparing bread.
- Trained in back of the house procedures grilling, frying, saute.
- Created daily and hourly quality control test on products.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted timely performance evaluations for all front of house staff.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Key Holder
Hat world / Lids
Little Rock, AR
01.2001 - 05.2003
- Organized store merchandise racks by size, style and color.
- Created visual marketing and styled window displays.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Conferred with store managers to obtain information about customer needs and preferences.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
- Completed stock orders and managed inventory levels.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
Education
Associate of Science - Business
Pulaski Technical College
Little Rock, ARCurrent
Skills
- Service-oriented
- Marketing and advertising
- Inventory control and record keeping
- Customer relations
- Opening and closing procedures
- Staff scheduling
- Natural leader
- Strong work ethic
- Passion for customer satisfaction
- Results-oriented
Timeline
Server Trainer
Chenal Country Club
05.2012 - Current
Bar Manager
Carinos Italian Kitchen
06.2008 - 02.2012
Shift Manager
Carinos Italian Kitchen
02.2007 - 02.2012
Associate Manager
Dixie Cafe
05.2003 - 07.2005
Key Holder
Hat world / Lids
01.2001 - 05.2003
Associate of Science - Business
Pulaski Technical College
Similar Profiles
William JansenWilliam Jansen
Player Services at Chenal Country ClubPlayer Services at Chenal Country Club
Jarrett NelsonJarrett Nelson
Fitness Attendant at Chenal Country ClubFitness Attendant at Chenal Country Club
Renee Andrea M. RonquilloRenee Andrea M. Ronquillo
Pastry Chef Assistant at Country Club of Little RockPastry Chef Assistant at Country Club of Little Rock