Microsoft Office
SHAUNDA MCCONNELLY
Victor,MT
Summary
Articulate professional with solid education and experience in Criminal Justice applications, to include cyber crime and criminal intelligence. Leadership: Highly organized with combination of technical and interpersonal expertise to guide teams, project planning, and implementation. Success meeting and exceeding expectations by fostering team loyalty and open communication. Information Management: Well-developed ability to utilize business technologies to track progress to plan. Proficient with computers, including Microsoft Office Suite and several other programs and processes. Key Strengths: Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems. Results focused; able to achieve maximum impact with minimal cost. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
1
1
Certificate
Work History
CNA
The Living Center
Stevensville, Montana
10.2021 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Personal Care Assistant
ACUMEN
Florence, MT.
07.2016 - 03.2022
- Assisted disabled clients with basic daily tasks, including hygiene, medications, and general health
- Selected Contributions:
- Provided long-term care for one disabled client for over a year, including housekeeping, laundry, and any other tasks necessary to ensure her safety, security, and comfort
- Often engaged in 24-hour care when necessary
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Helped clients with personal needs from exercise to bathing and personal grooming
- Transported patients to and from medical, dental and personal care appointments
- Recorded client status progress and challenges in logbooks and reports
- Assisted with meal planning to meet nutritional plans
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Built strong and trusting rapport with clients and loved ones.
Night Shift Cleaning Person
THE O.C
Missoula, MT
03.2013 - 08.2021
- Ensured the cleanliness of medical offices and other businesses; helped organize inventory and other tasks as required
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area
- Sanitized frequented areas and equipment using approved supplies
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage
- Handled and stored hazardous chemicals safely to prevent injury or illness
- Reduced cleaning time significantly while maintaining company quality standards
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents
- Restocked supplies, replacing toiletries, liners and soaps
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
- Organized custodial closets to easily find equipment and supplies.
Intelligence Director
MONTANA CIVIL ASSISTANCE GROUP
Florence, MT
04.2017 - 08.2017
- I Led a team of professional criminal intelligence analysts in the research and analysis of complex data for wanted fugitives, compiling detailed reports and crafting recommendations
- Provided real-time tracking and prediction of criminal behavior for fugitive recovery agent teams
- Selected Contributions:
- Spearheaded cyber-efforts to track criminals; held an excellent record of providing information leading to their capture in a timely manner
- Redesigned company website; provided upgrades and maintenance in addition to core duties
- Optimized management roles at all levels, facilitated communication and adjusted culture to be more open and productive
- Met end-user goals by supporting strategic planning initiatives for applications.
Assistant Manager
Meadowlark Haven
Corvallis, MT
02.2003 - 05.2005
- I oversaw an assistant living center that cared for eleven residents
- I also handled the med orders, employee schedules, meetings with the state and with case managers
- I ensured that everything was up to date monthly according to state laws as well
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Enforced company policies and procedures to strengthen operational standards across departments
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
CNA
Discovery Care Center
Hamilton, MT
07.2001 - 01.2003
- Took care of many residents
- I assisted in meals, showers, dressings, and answered call lights
- I also took vitals and handled charts for each resident
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Administered personal nursing assistance in pre- and post-operative situations
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Engaged with patient family and friends to provide courteous, efficient visit experience
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented activities and recorded information in EMR system
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Manager
Taco Bell
Hamilton, MT
02.1998 - 01.2000
- I oversaw the crew of employees
- I placed inventory orders, handled all bank deposits, made schedules for the crew
- Took orders made food
- Handled cash
- Open and closed the store
- Handled all customer complaints when needed
- If there was something wrong and the store called me at home, I came in no matter what time and took care of the issue
- Continued…
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Trained employees on additional job positions to maintain coverage of roles at all times
- Recruited and hired qualified candidates to fill open positions
- Assigned tasks to associates to fit skill levels and maximize team performance
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Cross-trained in every store role to maximize operational knowledge
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Generated reports to assess performance and make adjustments.
Education
Master of Science - Global Security
Arizona State University
08.2019 - 12.2022
Master of Arts - Legal Studies, Studies
Arizona State University
08.2017 - 08.2020
Bachelor of Arts - Criminal Justice, Cyber Crimes
UNIVERSITY oF PHOENIX
05.2015 - 01.2017
Associate of Arts - Criminal Justice, Cyber Crimes
UNIVERSITY oF PHOENIX
01.2011 - 06.2015
Master of Science - Cyber Security
University of Phoenix
Tempe, AZ 01.2022 - Current
Skills
Clientundefined
Software
Microsoft Operating Systems
Certification
CNA - Certified Nurse Assistant
Interests
CyberSecurity
Law
Criminal Justice
Healthcare
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Master of Science - Cyber Security
University of Phoenix
01.2022 - Current
CNA
The Living Center
10.2021 - Current
Master of Science - Global Security
Arizona State University
08.2019 - 12.2022
Master of Arts - Legal Studies, Studies
Arizona State University
08.2017 - 08.2020
Intelligence Director
MONTANA CIVIL ASSISTANCE GROUP
04.2017 - 08.2017
Personal Care Assistant
ACUMEN
07.2016 - 03.2022
Bachelor of Arts - Criminal Justice, Cyber Crimes
UNIVERSITY oF PHOENIX
05.2015 - 01.2017
Night Shift Cleaning Person
THE O.C
03.2013 - 08.2021
Associate of Arts - Criminal Justice, Cyber Crimes
UNIVERSITY oF PHOENIX
01.2011 - 06.2015
Assistant Manager
Meadowlark Haven
02.2003 - 05.2005
CNA
Discovery Care Center
07.2001 - 01.2003
Manager
Taco Bell
02.1998 - 01.2000
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