Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunda Mcfadden

Customer Service
Lake City ,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

TSR Agent

Political Connection
03.2022 - Current

Handle calls regarding political information.

Code all calls accurately.

Listen attentively to all clients and provide important information.

Transfer calls to the appropriate offices

Assembly Line Production Worker

Valley Forge
12.2018 - 06.2020
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.

Take-Up Operator

Palmetto Synthetics
07.2018 - 12.2018
  • Improved production efficiency by monitoring and adjusting machine settings during operation.
  • Maintained high-quality output by performing regular quality checks on finished products.
  • Reduced downtime by conducting routine maintenance and troubleshooting equipment issues promptly.
  • Enhanced safety in the workplace by adhering to company policies and procedures at all times.

Visual Inspector

Nanya Plastics
07.2017 - 06.2018
  • Enhanced product quality by conducting thorough visual inspections and identifying defects.
  • Reduced production delays by efficiently performing visual inspections on a wide range of products.
  • Improved overall inspection accuracy with meticulous attention to detail and adherence to industry standards.
  • Increased customer satisfaction by ensuring the delivery of high-quality products through rigorous visual inspections.

Reclamation Specialist

W Lee Flowers & Company
07.2014 - 06.2017
  • Improved site reclamation success by implementing innovative techniques and strategies.
  • Reduced project timelines through efficient planning and coordination of reclamation efforts.
  • Enhanced environmental compliance by conducting thorough site assessments and remediation tasks.
  • Collaborated with multidisciplinary teams for effective reclamation projects, ensuring stakeholder satisfaction.

Cashier

BP Amoco
11.2006 - 11.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Housekeeper

Day's Inn Hotel
05.2002 - 10.2006
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Education

High School Diploma -

Lake City High School
Lake City, SC

Skills

  • Scheduling
  • Product Knowledge
  • Information Security
  • Complaint Resolution

Timeline

TSR Agent

Political Connection
03.2022 - Current

Assembly Line Production Worker

Valley Forge
12.2018 - 06.2020

Take-Up Operator

Palmetto Synthetics
07.2018 - 12.2018

Visual Inspector

Nanya Plastics
07.2017 - 06.2018

Reclamation Specialist

W Lee Flowers & Company
07.2014 - 06.2017

Cashier

BP Amoco
11.2006 - 11.2013

Housekeeper

Day's Inn Hotel
05.2002 - 10.2006

High School Diploma -

Lake City High School
Shaunda McfaddenCustomer Service