Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shaunda Shane

Fayetteville,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Patient Financial Services and Registration

Cape Fear Valley Health Pavilion
10.2020 - Current
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.
  • Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
  • Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
  • Supported department goals by collaborating with various healthcare professionals to ensure proper coding and documentation.
  • Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
  • Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.

Acting Store Manager/Assistant Manager

Tuesday Morning
10.2018 - 09.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Streamlined inventory management with organized stockrooms and accurate recordkeeping.
  • Increased employee productivity by developing comprehensive training programs and providing ongoing support.
  • Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
  • Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Assisted in budget planning, expense tracking, and financial reporting to optimize store performance.
  • Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
  • Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Drove operational efficiency through regular audits of systems, processes and performance metrics.
  • Trained and managed associates in customer service and sales techniques.
  • Answered questions about store policies and addressed customer concerns.
  • Optimized store displays and appearance via strategic merchandising.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.

Courier/Assistant Manager

FedEx
07.2014 - 09.2018
  • Enhanced delivery efficiency by organizing routes and schedules for optimal time management.
  • Ensured timely deliveries by accurately following established procedures and protocols.
  • Maintained excellent customer satisfaction with prompt and professional service during deliveries.
  • Assisted in loading and unloading packages to ensure secure transportation and accurate delivery.
  • Collaborated with team members for efficient route planning, reducing overall delivery times.
  • Verified package information against shipping documents for accuracy, ensuring correct deliveries.
  • Supported courier driver with navigation assistance, streamlining route efficiency to minimize delays.
  • Managed inventory effectively by maintaining accurate records of incoming and outgoing shipments.
  • Expedited urgent package deliveries successfully while maintaining a high level of professionalism under pressure.
  • Contributed to a safe work environment by adhering to company policies regarding lifting techniques and vehicle operation.
  • Utilized GPS systems effectively to navigate efficiently through traffic congestion, optimizing delivery times.
  • Completed daily logs of pick-up and drop-off activities, ensuring accurate documentation for record-keeping purposes.
  • Attended training sessions regularly, staying up-to-date on industry trends and best practices for courier services.
  • Resolved issues during the delivery process swiftly while maintaining open lines of communication with supervisors as needed.
  • Improved team morale by fostering a positive working environment that promoted collaboration among courier assistants.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Contacted customers to confirm delivery details and locations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Education

Associate of Science - Health Sciences/ Medical Administration

Ultimate Medical Academy
Fayetteville, NC
05.2020

Skills

  • Medical Billing Knowledge
  • Customer Service
  • Project Management
  • Medical Terminology
  • HIPAA Compliance
  • Claims Processing
  • Insurance Verification
  • Financial Counseling
  • Verbal and Written Communication
  • Conflict Resolution
  • Patient Registration
  • Payment Collection

Additional Information

Security Clearance: Confidential Level (2023-Present)

Timeline

Patient Financial Services and Registration

Cape Fear Valley Health Pavilion
10.2020 - Current

Acting Store Manager/Assistant Manager

Tuesday Morning
10.2018 - 09.2020

Courier/Assistant Manager

FedEx
07.2014 - 09.2018

Associate of Science - Health Sciences/ Medical Administration

Ultimate Medical Academy

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Shaunda Shane