Shaunda Ess Andrews
Charlotte,NC
Summary
Skilled Bartender with proven expertise in mixology and outstanding customer service, honed at prestigious venues like Fin and Fino. Excelled in engaging patrons and mastering creative mixology, significantly enhancing bar experience. Demonstrates an engaging personality and a team player attitude, ensuring compliance with health codes and safe service practices.
Overview
5
5
years of professional experience
Work History
Bartender
Fin and Fino
Charlotte, NC
02.2020 - Current
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Processed payments accurately and efficiently with POS system.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted guests with friendliness and professionalism.
- Performed opening and closing duties including restocking supplies.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Bartender
Middle C Jazz
Charlotte, NC
07.2022 - 01.2025
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Assisted in setting up the bar for service shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
Bachelor of Science - Project Management
ITT Technical Institute
Norfolk, VA05-2007
Skills
- Safe service compliance
- Bar restocking
- Health codes compliance
- Basic accounting
- Mixology
- Engaging personality
- Suggestive selling
- Team player attitude
- Point of sale systems
- Creative mixology
- Patience and tolerance
- Cleanliness and hygiene
- Outstanding customer service
Timeline
Bartender
Middle C Jazz
07.2022 - 01.2025
Bartender
Fin and Fino
02.2020 - Current
Bachelor of Science - Project Management
ITT Technical Institute
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