Shaundella Dowdell
Antioch,TN
Summary
Dedicated and empathetic Medical Assistant offering nine years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
1834
1834
years of professional experience
1
1
Certification
Work History
Sales Associate
Nike Factory Outlet
Brentwood, TN
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
Clinical Manager
Skin Solutions Dermatology
Franklin, TN
08.2018 - Current
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Intake Coordinator
Monogram Health
Nashville, TN
09.202 - 02.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Front Desk Associate
Float Nashville
Nashville, TN
01.2018 - 01.2019
- Set guest and group reservations and processed check-ins and check-outs.
- Greeted, registered and assigned guests to rooms.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Responded to inquiries and room requests made online, by phone or email.
- Managed guest check-in and check-out procedures, reservations and payments.
- Contacted customers and guests to confirm reservations.
- Monitored reservations to track incoming parties and special events.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Medical Assistant
The Next Door Inc.
Nashville, TN
08.2015 - 09.2018
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Printed and filed examination data records according to HIPAA patient standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Measured patient peak flows to improve workflow efficiency.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Materiel Manager
United States Air Force Reserve
Montgomery, AL
08.2012 - 01.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Cross-trained in every store role to maximize operational knowledge.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Education
Associate of Science - Nursing
Columbia State Community College
Columbia, TN05.2024
Diploma - Medical Assisting
Remington College
Nashville, TN05.2012
Skills
- HIPAA compliance
- Understands medical procedures
- Able to lift 50 pounds
- Inventory and supply management
- Advanced anatomy knowledge
- Documentation procedures expert
- Charting expertise
- Proper sterilization techniques
- Venipuncture and phlebotomy
- Diagnostic procedures
- Clinical applications
- Medical terminology
- Phlebotomy
- Vital sign monitors
- Specimens collection and processing
- Patient scheduling
- Sterile technique
- Customer Service
- Sales Expertise
- Sales Goal Attainment
- Verbal and Written Communication
- Cash Handling
- POS System Operations
- Dispute Mediation
- Customer Needs Assessment
- Clinical Documentation Management
- Nursing Protocols
- Team Meetings
- Clinical Personnel Support
- Applicant Interviewing
- Nursing Staff Support
- Operational Standards
- Clinical Quality Improvement
- Electronic Medical Record Software
- BLS Certified
Certification
- Registered Medical Assistant (RMA)
- First Aid/CPR Certified
Timeline
Sales Associate
Nike Factory Outlet
10.2021 - Current
Clinical Manager
Skin Solutions Dermatology
08.2018 - Current
Front Desk Associate
Float Nashville
01.2018 - 01.2019
Medical Assistant
The Next Door Inc.
08.2015 - 09.2018
Materiel Manager
United States Air Force Reserve
08.2012 - 01.2018
Associate of Science - Nursing
Columbia State Community College
Diploma - Medical Assisting
Remington College
Intake Coordinator
Monogram Health
09.202 - 02.2021
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