Shaundra Gilbert
Mesa,AZ
Overview
11
11
years of professional experience
Work History
Patient Advocate
Lincare- Comprehensive Sleep Solutions
06.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
Inside Sales Representative
Lincare
03.2020 - 06.2023
- Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services
- Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
- Determines resolution of patient and referral inquiries, questions, or concerns
- Responds to telephone inquiries and orders from patients and referral sources
- Identifies concerns and ensures they are recorded in Concern Tracker system (AS400) when appropriate.
- Maintained up-to-date knowledge of available products to best serve customers.
- Understands and abides by Accreditation Commission for Health Care (ACHC) requirements
Front Office Receptionist
Ilash Studio
09.2019 - 02.2020
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Followed up with appropriate parties to obtain prompt payments.
- Executed billing tasks and recorded information in company databases.
- Maintained transaction security by verifying payment cards against identification.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Increased productivity by cleaning and organizing supplies.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Responded to inquiries from callers seeking information.
Salon Coordinator/Manager
Sweet Emotions Salon
04.2018 - 09.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Maintained professional, organized and safe environment for employees and patrons.
- Promoted business through marketing initiatives and use of social media.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Managed cash flow, business transactions, banking and accounting processes.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Processed debtor payments and updated accounts to reflect new balance.
Grimaldi’s Pizzeria
Key Holder/Manager
01.2014 - 02.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Onboarded new employees with training and new hire documentation.
- Supervised labor costs and departmental expenses to remain in line with budget.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SCSkills
- Product and service sales
- Goals and performance
- Team Player
- Multi-line phone systems
- Policies and procedures
- Call center experience
- Great phone demeanor
- Self-Motivated
- Clerical Support
- Adaptable to any change
Accomplishments
Exceeding daily and monthly goals set by company
Software
Microsoft office word, excel, and PowerPoint
Timeline
Patient Advocate
Lincare- Comprehensive Sleep Solutions
06.2023 - Current
Inside Sales Representative
Lincare
03.2020 - 06.2023
Front Office Receptionist
Ilash Studio
09.2019 - 02.2020
Salon Coordinator/Manager
Sweet Emotions Salon
04.2018 - 09.2019
Grimaldi’s Pizzeria
Key Holder/Manager
01.2014 - 02.2018
High School Diploma -
Wando High School
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