Shaundra Heigel
New Castle,IN
Summary
At Oreilly Auto Parts, I spearheaded workflow optimizations and technical issue resolutions, enhancing productivity and client retention. My expertise in diagnostics and customer relations, coupled with a commitment to safety and efficiency, led to significant service improvements. I'm skilled in automotive diagnostics and excel in fostering professional relationships, ensuring high customer satisfaction and loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Installer Service Specialist
Oreilly Auto Parts
06.2017 - Current
- Optimized workflow efficiency through continuous evaluation of current systems and implementation of necessary improvements.
- Supported team members in resolving complex technical issues encountered during installations or repairs.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Expedited service appointments by effectively managing a daily schedule of installations and repairs.
- Increased client retention rates through consistent delivery of top-notch installation services that exceeded expectations.
- Enhanced customer satisfaction by efficiently installing and servicing various products.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Established trust among clients through transparency in pricing, timelines, and project expectations during the initial consultation phase.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance as an Installer Service Specialist.
- Collaborated with sales teams to ensure seamless transitions from product purchase to installation services.
- Built long-lasting professional relationships with clients through clear communication and excellent problem-solving skills.
- Operated tools, equipment, and machinery according to safety standards.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Education
Graduate Certificate - General Studies
Buena Vista High School
Corona, CA06.2009
Skills
Emergency Procedures
Timeline
Installer Service Specialist
Oreilly Auto Parts
06.2017 - Current
Graduate Certificate - General Studies
Buena Vista High School