SHAUNDRA OLSON

Supervisor: Michael T. Bennett (801) 898-8261

• Advanced Microsoft 365 skills
• Successfully worked in a remote environment for 4+ years
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Maintained calendars for Executives, Administrators, VP(s) and a senior leadership team of 10+ leaders.
• Processed/reconciled purchase orders.
• Provided timecard management.
• Planned events for team/department totaling over 1300 employees
• Assisted with employee engagement - organizing and disseminating a department newsletter
• Found new ways to increase office efficiency and innovative ways to support the department
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive and senior leadership team.
• Screened calls and emails and responded accordingly to support executive correspondence, for a department with over 1300 employees.
• Prepared and updated spreadsheets and databases to track, analyze, and report data.
• Facilitated training and onboarding for incoming office staff and onsite vendors.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Executives, Administrators, VP/CFO's and Senior Leadership,
• Created and managed office systems to efficiently deal with documentation.
• Assisted with project management, including special projects of varying degrees of complexity.

Supervisor: Kelli Engum (208) 866-8341

• Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Maintained law building's master calendar, scheduling conference rooms and individual office meetings.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
• Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
• Planned and organized internal and external events, meetings and conferences.
• Scheduled and made appointments for 8+ attorneys.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
• Researched and booked reasonably priced and comfortable airfare, hotels and ground transportation for partners and legal teams.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

GPA: 3.5

• Relevant Coursework: Business & Administration