Shaundra Pete
Dickinson,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Acclara Solutions
Houston, TX
11.2019 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored junior team members and managed employee relationships.
Insurance Customer Service Representative
Xam Business Services
Houston, TX
03.2016 - 09.2019
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Verified accuracy of customer data entered into the system.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Addressed and escalated complex customer issues to management, when necessary.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Handled billing related activities focused on medical specialties.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Education
GED -
HCC Downtown
Houston, TX06-2021
Skills
- Credit card payment processing
- 10-key
- Relationship building
- Positive and professional
- Quality control
- Follow-up skills
- [Software] CRM system proficiency
- Computer proficiency
- Active listening
- Documentation
- Team development
- Adaptability and flexibility
- Account updating
- Complaint resolution
- Customer service
- Problem resolution
Timeline
Customer Service Representative
Acclara Solutions
11.2019 - Current
Insurance Customer Service Representative
Xam Business Services
03.2016 - 09.2019
GED -
HCC Downtown
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