Shaundrick Daphnis
Hollywood,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Lead/Sou chef
P.F. Chang's
10.2018 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Line Cook
Matchbox
02.2017 - 12.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Warehouse Worker
Marc's Mobility
01.2016 - 01.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Warehouse Forklift Operator
ABC Supply
01.2015 - 01.2016
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Education
High school diploma -
Miami Carol City Senior High School
Miami, FLSkills
- Shift Management
- Food Preparation
- Food Service
- Cooking
- Food Handling
- Food Safety
- Merchandising
- Cleaning Experience
- Commercial Cleaning
- Cash Handling
- Store Management Experience
- POS
- Supervising Experience
- Kitchen Experience
- Hospitality
- Communication skills
- Organizational skills
- Time management
- Catering
- Food industry
- Menu planning
- Knife skills
- Customer service
- Management
- Restaurant management
Employee Training
Workplace Safety
Staff Management
Customer-Oriented
Training and mentoring
Cash handling expertise
Staff Motivation
Staff Development
Inventory control and record keeping
Safety understanding
Operations Management
Safety awareness
Conflict resolution techniques
Schedule Management
Certification
- Food Handler Certification
- ForkLift Certified
Languages
English
Native or Bilingual
Timeline
Shift Supervisor/Lead/Sou chef
P.F. Chang's
10.2018 - 07.2024
Line Cook
Matchbox
02.2017 - 12.2018
Warehouse Worker
Marc's Mobility
01.2016 - 01.2017
Warehouse Forklift Operator
ABC Supply
01.2015 - 01.2016
High school diploma -
Miami Carol City Senior High School
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