Shaundricka Lee
Baton Rouge
Summary
Dynamic Administrative Officer with a proven track record at Louisiana Dealer Services, enhancing office efficiency through effective scheduling and records management. Skilled in customer relations and critical thinking, I consistently exceeded performance goals while fostering strong team collaboration and improving document retrieval processes.
Overview
8
8
years of professional experience
Work History
Administrative Officer
Louisiana Dealer Services
02.2022 - Current
- Assisted in organizing office operations and procedures to enhance efficiency.
- Supported team members by managing schedules and coordinating meetings effectively.
- Processed incoming correspondence, ensuring timely distribution to relevant departments.
- Maintained filing systems, improving document retrieval speed and accuracy.
Adminstrative Coordinator
UNUM
01.2020 - 02.2022
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Set up customer payment plans to cover annual policies and renewals.
- Trained new customer service representatives on best practices, policies and procedures.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
Customer Service Representative
AT&T
03.2018 - 01.2020
- Resolved customer inquiries through various communication channels, enhancing overall customer satisfaction.
- Assisted in training new representatives on company policies and customer service protocols.
- Implemented process improvements that streamlined issue resolution, reducing response times.
- Analyzed customer feedback to identify trends and recommend enhancements to services.
Education
High School Diploma -
Istrouma High School
Baton Rouge, LA05-1997
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Scheduling appointments
- Relationship building
- Credit and collections
- Office administration
- Customer service
- Computer skills
- Data entry
- Microsoft Excel
- Critical thinking
- Mail handling
- Filing
- Recordkeeping
- Appointment scheduling
- Clerical support
- Customer relations
- Dedicated team player
Languages
English
Full Professional
Timeline
Administrative Officer
Louisiana Dealer Services
02.2022 - Current
Adminstrative Coordinator
UNUM
01.2020 - 02.2022
Customer Service Representative
AT&T
03.2018 - 01.2020
High School Diploma -
Istrouma High School
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