Shaune Chase
Harrisburg,PA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
Work History
Nursing Assistant
Penn State Rehabilitation Hospital
06.2022 - Current
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Warehouse Team Member
Amazon
09.2019 - 05.2020
- Fulfilled orders by collecting items from inventory and packaging for safe transport
- Maintained a safe working environment with regular safety audits and adherence to company policies and regulations.
- Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
- Organized work areas to reduce errors and support efficiency.
- Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.
Limited time Clerk Typist
Commonwealth Of Pennsylvania
08.2019 - 03.2020
- Responsible for entering data of child abuse clearance form into the system
- Consistently performing at 120% of expected production level
- Sort, file, retrieve documents/forms in alphabetical, numerical, and chronological order
- Organize and review information/documents for accuracy and completion for further processing.
Provider Service Advocate
Novitas Solutions
07.2014 - 06.2019
- Research and answer all Medicare Part B telephone and written inquiries received from providers and other interested parties
- Access multiple systems to research customer problems and record inquiry types
- Embrace diverse backgrounds and tailor responses to ensure customers receive the best knowledgeable experience
- Meet departmental production and quality standard by servicing inquiries efficiently and accurately
- Remain current with reference materials, memos, bulletins that note changes in Medicare policies, Centers for Medicare and Medicaid Services (CMS) Regulations, medical interpretations, departmental procedures or other factors which affect current or future Medicare claim payment or inquiry handling procedures
- Analyze claim edits and audits to determine reasons of denial
- Research electronic files, imaged records and/or accessing the appropriate external systems, reading and interpreting processing guidelines
- Review debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters.
Customer Service Asst. Manager
Hollywood Casino, Penn National Race Course
02.2010 - 05.2014
- Responsible for adhering to established cash control policies and procedures within food and beverage department at HCPN
- Customer Service to guests by answering questions and directing concerns to appropriate members of management
- Knowledge of and strict adherence to PLCB and responsible gaming standards
- Accurate and efficient use of POS system Maintained awareness of guests alcohol intake following RAMP guidelines
- Kept work area neat and clean in accordance with all PA Department of Health standards
- Team member with all servers, bus persons, cooks, supervisors, and any other casino personnel to ensure efficient operations Provided Red Carpet experience for every guest.
- Trained new employees on company procedures, products, and best practices in customer service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
Education
Medical Assistant Certificate - Nursing
Harrisburg Area Community College
Harrisburg, PA05.2022
Skills
- Vital Sign Monitoring
- Electronic Charting
- Medical Terminology Knowledge
- Patient Relations
- Basic Life Support
- Critical Thinking
- Adaptability and Flexibility
- Empathy and Compassion
- Patient Advocacy
- Teamwork and Collaboration
Timeline
Nursing Assistant
Penn State Rehabilitation Hospital
06.2022 - Current
Warehouse Team Member
Amazon
09.2019 - 05.2020
Limited time Clerk Typist
Commonwealth Of Pennsylvania
08.2019 - 03.2020
Provider Service Advocate
Novitas Solutions
07.2014 - 06.2019
Customer Service Asst. Manager
Hollywood Casino, Penn National Race Course
02.2010 - 05.2014
Medical Assistant Certificate - Nursing
Harrisburg Area Community College
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