Shaunee Olson
Oak Park Heights,MN
Summary
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
27
27
years of professional experience
Work History
Home Health Aide
Aveanna Health Care
08.2021 - 09.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Patient Service Coordinator-Pediatric Clinic
Mercy Medical Center
08.2017 - 08.2021
- Answers multi-line telephone and disburses calls in a friendly, prompt and professional manner.
- Triage calls, assess patients symptoms or health concerns, educate patients and guide them to appropriate care per clinic protocol.
- Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
- Registers patients in EPIC upon arrival and collects insurance information.
- Opens, dates and distributes incoming mail and answers routine correspondence.
- Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
- Scans dictation, test results, physician referral reports and other correspondence to patient record for review.
- Responds to medical record requests in a timely manner to include requesting information from Health Information Management department.
Nursing Station Technician/Health Unit Coordinator-ICU
Lakeview Hospital
12.2016 - 08.2017
- Coordination of communications and procedures to the nursing unit.
- Processing admissions, discharge and transfers.
- Transcribing orders and updating patient records.
- Monitoring vital signs, EKG signals and patient condition.
- Transporting patients and equipment.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Setting up and maintaining patient rooms.
- Reordering and stocking supplies.
- Answering phones and call lights.
- Operating unit equipment.
- Ordering daily diets, laboratory and radiology tests.
- Recording patient data.
- Communicate via telephone, fax machine, pagers, pneumatic tube systems and computers.
Licensed Child Care Provider/Preschool Teacher
Shaunee's Imagination Garden Childcare
10.2000 - 11.2016
- Communicated openly with children's parents about daily activities and behaviors.
- Tailored lesson plans for students, including students with emotional and cognitive disabilities.
- Kept classrooms clean by sterilizing and disinfecting toys, surfaces and play spaces.
- Extensive education and experience working with individuals with special medical and cognitive needs.
- Attended meetings, training's, and conferences to keep current with education skills and knowledge.
- Prepared instruction materials and set up work areas.
- Extensive record keeping and administrative duties.
Lab Customer Service Representative
HealthEast St. Joseph's Hospital
06.1996 - 10.2000
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in maintenance of medical charts and/or electronic medical records (filing, Op reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Calls critical, canceled and STAT results to clients. Notifies clients of problem specimens in a timely manner.
- Provides verbal, printed, and faxed results requested by clients.
- Receive specimens and prepare samples for laboratory analysis.
- Enter specimen data into the computer system.
Education
Health Unit Coordinator-Certificate - Health Unit Coordinator
Century College
White Bear Lake, MN2016
Associate of Applied Science - Early Childhood Education
Saint Paul College
Saint Paul, MN2013
Medical Assistant Diploma - Medical Assistant
Globe College
Saint Paul, MN1995
Skills
- Close attention to detail
- Problem-solving
- Excellent organizational skills
- Exceptional Communication skills
- Adept multi-tasker
- Medical terminology knowledge
- Committed team player
- Patient-focused care
- Conflict resolution skills
- Customer service
- Friendly, positive attitude
- EMR/EPIC experience
Timeline
Home Health Aide
Aveanna Health Care
08.2021 - 09.2023
Patient Service Coordinator-Pediatric Clinic
Mercy Medical Center
08.2017 - 08.2021
Nursing Station Technician/Health Unit Coordinator-ICU
Lakeview Hospital
12.2016 - 08.2017
Licensed Child Care Provider/Preschool Teacher
Shaunee's Imagination Garden Childcare
10.2000 - 11.2016
Lab Customer Service Representative
HealthEast St. Joseph's Hospital
06.1996 - 10.2000
Health Unit Coordinator-Certificate - Health Unit Coordinator
Century College
Associate of Applied Science - Early Childhood Education
Saint Paul College
Medical Assistant Diploma - Medical Assistant
Globe College
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