Shauneen Cardona
Banning,CA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Five Guys Burgers and Fries. Skilled in employee training and customer service, I've adeptly managed inventory, minimized waste, and upheld company standards. My compassionate care and clinical documentation abilities have consistently improved patient outcomes, demonstrating a commitment to excellence and empathy in fast-paced environments. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Cashier
Morongo Travel Center
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Barista/ Cashier
G&M Oil
07.2020 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cook/Cashier
Shell Gas Station
03.2019 - 06.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Manager
KFC
07.2017 - 02.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Manager
Five Guys Burgers and Fries
12.2015 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
Receptionist
Animal Samaritans
10.2012 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
LVN
Heart Hospital
01.2000 - 01.2001
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
Associate of Science - Nursing
Summit Career
Colton Ca06.1998
No Degree - Medical Assisting
Concord Career
San Bernardino, CA06.1995
High School Diploma -
Banning High School
Banning, CA06.1990
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Compassionate Care
- Clinical Documentation
- Vital signs monitoring
- Elderly Care
- Feeding Tube Assistance
- Tracheostomy Care
- Healthcare Software Proficiency
- Direct Patient Care
- Behavioral health support
- Medication Administration
- Wound Care
- Patient Care
- HIPAA Compliance
- Documentation accuracy
- Vital signs
- Health Education
- Nursing Intervention Evaluations
Licensed Phlebotomy
Just recently completed school and took boards and passed. I have not worked as a phlebotomist but have drawn blood as a LVN.
Timeline
Barista/ Cashier
G&M Oil
07.2020 - 06.2024
Cook/Cashier
Shell Gas Station
03.2019 - 06.2020
Shift Manager
KFC
07.2017 - 02.2018
Shift Manager
Five Guys Burgers and Fries
12.2015 - 07.2017
Receptionist
Animal Samaritans
10.2012 - 09.2013
LVN
Heart Hospital
01.2000 - 01.2001
Cashier
Morongo Travel Center
Associate of Science - Nursing
Summit Career
No Degree - Medical Assisting
Concord Career
High School Diploma -
Banning High School