Shaunelle Leslie
Trumbull,CT
Summary
Skilled Bank Manager, inspired and motivated to help customers build financial independence. Dedicated team player, experienced in overseeing operations and Sales goals. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working efficiently and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Bank Manager
Newtown Savings Bank
Monroe, CT
03.2020 - Current
- Conducted quarterly performance reviews for branch employees, and interview candidates for employment. Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Communicate and set expectations on operational goals. Analyzed financial data to identify trends and opportunities for improvement.
- Created and maintained a positive work environment within the branch. Maintain an active Notary public, Medallion Guaranteed and NMLS.
- Responsible for overall operational efficiency of the branch, as well as audit requirements and results.
Relationship Banker
Bank of America
Bridgeport, CT
03.2014 - 03.2020
- Identified customer needs through conversations and offered appropriate banking products to meet their financial needs.
- Open new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Conduct lead focused outbound calls and educated clients about various banking products available at the institution.
Sales and Service Specialist
Bank of America
Fairfield, CT
04.2013 - 03.2014
- Provided customer service and sales support in a retail environment. Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Assisted in training new employees on sales techniques and customer service policies.
- Identify opportunities and collaborated with other departments within the company(mortgage and investment) to convert servicing to sales/referrals opportunities.
Operations Supervisor
Bank of America
Trumbull, CT
08.2011 - 04.2013
- Developed and implemented standard operating procedures to ensure efficient workflow. Ensured compliance with all safety regulations in the workplace
- Directed employees on how to use equipment properly and safely. Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling, replenish ATM, balancing cash vault, and daily employee assigned tasks, and monitoring progress.
Customer Service Representative
Bank of America
Bridgeport, CT
09.2008 - 08.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with daily banking needs, ordering Vault and ATM cash. Complete and review Currency Transaction Reporting (CTR)
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate - Marketing
University of Guyana
Georgetown (Guyana)Associate of Science - Accounting
Housatonic Community College
Bridgeport, CTSkills
- Banking operations
- Operational Efficiency
- Cash Management
- Relationship Building
- Goal Setting
- Employee Training Oversight
- Business Relationship Management
- Staff Recruitment and Hiring
- Compliance Assessment
- Sales Support
- Customer Service
Timeline
Bank Manager
Newtown Savings Bank
03.2020 - Current
Relationship Banker
Bank of America
03.2014 - 03.2020
Sales and Service Specialist
Bank of America
04.2013 - 03.2014
Operations Supervisor
Bank of America
08.2011 - 04.2013
Customer Service Representative
Bank of America
09.2008 - 08.2011
Associate - Marketing
University of Guyana
Associate of Science - Accounting
Housatonic Community College
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