Summary
Overview
Work History
Education
Skills
Highlight Of Qualifications
References
Timeline
Generic

Shaunese Johnson

Fort Worth,TX

Summary

Experienced Customer Service and Sales Representative with great customer service skills. Professional friendly and ethnical people skills, work well with others, team player, self-starter and motivator, team and moral builder with the ability to adapt and acquire new skills and responsibilities. Successfully resolve customer concerns, ensuring return business. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

10
10
years of professional experience

Work History

Data Entry

JP Morgan Chase & Co
  • Responsible for accurately processing and inputting clients information into ACAPS by entering data from various sources into application computer system for processing and management.
  • Completed 32 data entry tasks with accuracy and efficiency
  • Followed established procedures to enter and process data correctly
  • Organized, sorted, and checked input data against original documents

CIP Verifications ( Corporate Liability) Application Preparation

JP Morgan Chase & Co
  • Verify required CIP data for corporate liability approvals utilizing internal and external tools
  • Communicate and document pass or failed verification to Lending
  • Booking Lenders: Systems Used:, Single Lending Desktop (SLD),C3 Assistant, Corporate Lending Database (CLDB)
  • Verify and update lending decision into systems of record
  • Create CL Note based on underwriting worksheet and adverse action factors
  • Communicate when final decision ready to be processed in SLD via processing email to Lending Management
  • Post Booking: CLDB: Manually record decision details in Corporate Liability Database
  • Ink Business Premier New Application Process: Received Kana/DocuSign/Tableau: Systems Used: Kana / DocuSign / SLD / FileNet / Corporate Liability Database / C3/ G; drive
  • Review new applications, Prepare/prep apps for lender and underwriting to review
  • This will include reviewing Financials documents received
  • Decline if financials are not received.

Credit Ops Sr Specialist II

JP Morgan Chase & Co
04.2022 - Current
  • Analyzing existing and new business credit card accounts and determining actions necessary to proactively detect and prevent credit losses
  • Provides feedback to management regarding trends and make recommendations for revisions to refine existing credit policies
  • Reducing credit lines, closing accounts after judgmental review of card members credit worthiness
  • Work closely with lenders and retail branch managers to collect necessary documentation to verify validity of information on credit applications.
  • Optimized credit approval and collection processes, improving operational efficiencies by over 95%

Home Lending Correspondent Senior Specialist II

JP Morgan Chase & Co
03.2021 - 05.2022
  • Perform thorough analysis to ensure quality of each loan
  • Review all required information to complete system task as required
  • Appropriately place conditions on loans for clients to review and provide supporting documentation when submitted documentation doesn't meet established guidelines
  • QA rates of 99%
  • Review procedures and understand how to properly apply them when reviewing loans
  • Assist in problem resolution: Research loan issues to determine resolution needs
  • Cash-Released X-Change.

DMSS Research

02.2014 - 03.2021
  • Assist supervisor with all closing and end of day processes: i.e
  • Desk, PC, storage cabinet and safe audits to ensure that all customer and bank information is secure, key/ safe combination holder for department, assist with the end of day shift hand off logs and emails for quality, train other employees with different processes that I am knowledgeable with, processing work cards in the title, account, fax, and CHADD queues I also assist with the quality control of the outgoing track ones to other lines of business and ensure the documents are being rerouted to the correct departments, operate drop system responsible for logging and tracking incoming and outgoing mail to and from the department, credit bureau reviewing and analyzing all credit bureau mail, record keeping and retention, assist our customers with outgoing faxes for payoffs and TDA (title delivery agreements) to insurance companies, financial institutes or at the customer's request, perform quality check on all outgoing checks that will be processed by the payment service department, handle research for different matters depending on request, also responsible for prepping and scanning documents into ques for imaging purposes.

Education

Some College (No Degree) -

University of Ohio State
Columbus, OH

Skills

  • Innovis
  • Customer Assist (CA)
  • Lexis Nexis
  • C3 Assistant
  • Microsoft Office
  • Data Entry
  • Single Lending Desktop (SLD)
  • Corporate Lending Database (CLDB)

Highlight Of Qualifications

I have 15+ years of customer service, sales, and data entry experience in an office environment. Basic computer skills including training in: Microsoft 2010 Word, Excel, Access, and Power Point, great clerical and data entry, type 40(+) wpm, knowledge of office machinery, very effective with problem solving, research, special projects and training, ability to handle and operate: multi-lined phone systems, transferring calls, answering questions and inquiries

References

Available Upon Request

Timeline

Credit Ops Sr Specialist II

JP Morgan Chase & Co
04.2022 - Current

Home Lending Correspondent Senior Specialist II

JP Morgan Chase & Co
03.2021 - 05.2022

DMSS Research

02.2014 - 03.2021

Data Entry

JP Morgan Chase & Co

CIP Verifications ( Corporate Liability) Application Preparation

JP Morgan Chase & Co

Some College (No Degree) -

University of Ohio State

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