Shaunessi Battles
San Antonio,TX
Summary
Adaptable and enterprising professional with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. I am looking for a role that offers opportunity for growth.
Overview
7
7
years of professional experience
Work History
Cook Shift Leader
Chismosa's Catering
03.2019 - Current
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Maintained well-organized mise en place to keep work consistent.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Collaborated with staff members to create meals for large banquets.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Modernized work processes to reduce guest wait times and boost daily output.
- Cooked memorable dishes that brought new customers into establishment.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Trained and supervised cooking staff to expertly meet daily needs.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Adjusted recipes based on ingredient availability or customer request.
- Planned menus for different events, seasons and customer requests.
General Manager
Chismosa's Cantina & Comida Texicana
05.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Desk Agent
Riverwalk Vista Hotel
10.2018 - 11.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Bingo Usher / Cashier
Golden Bingo Family
08.2016 - 12.2018
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Completed casino cage transactions on behalf of customers.
- Complied with gaming commission rules by verifying players' ages.
- Calculated and verified value of players' winnings or losses.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Balanced books with daily summary reconciliations.
- Prepared and issued money banks to change persons at start of each shift.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Certified Travel Agent
Danielle & Shaunie's Destination Discovery
San Antonio, TX
Education
Holy Cross Catholic High School
San Antonio, TXPhlebotomy Certification - Certified Phlebotomist
Texas School of Phlebotomy
San Antonio, TXSkills
- Kitchen Staff Management
- Recipe Development
- Staff Training
- Cleaning and Sanitation
- Inventory Control
- Waste Reduction
- Operations Management
- Meal Scheduling
- Food Spoilage Prevention
- Food Delivery
- Cooking
- Cost Control
- Food Safety
- Menu Planning
- Food Allergy Understanding
- Kitchen Equipment Operation and Maintenance
- Inventory Replenishment
- Restaurant Operations
- Equipment and Utensils
- Order Delivery Practices
- Special Events
- Verbal and Written Communication
- Recipes and Menu Planning
- Meal Preparation
- Menu Development
- Staff Management
- Inventory Oversight
- Nutrition
- Food Plating and Presentation
- Health Inspections
- Company Quality Standards
- Sanitization Protocols
- Portion Sizes
- Kitchen Sanitization
- Waste Control
- Customer Needs Assessments
- High-Volume Environments
- Employee Development
- Proper Food Storage
- Product Rotations
- Surface Work
- Disciplinary Action
- Procedure Preparation
- Food Service Team Development
- Deep Conditioning
- Cash Control
- Staff Meetings
- Quality Checks
- Pantry Restocking
- Portion Standards
- Proper Storage Procedures
- Training Procedures
- Collaborative Relationships
- Product Availability
- Machinery Upkeep
- Equipment Safety
- Vendor Relationships
- Developing Menus
- Safety Policies and Procedures
- Regulatory Standards
- Minor Repairs
- Demand Fulfillment
- Purchasing and Receiving
- Calculations and Measurements
- Kitchen Staff Management
- Industry Trends
- Shift Work
- Food Handlers Certification
- Menu Item Preparation
- Supply Agreements
- Kitchen Inventory Management
- Guest Satisfaction
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Manager
Chismosa's Cantina & Comida Texicana
05.2021 - 08.2023
Cook Shift Leader
Chismosa's Catering
03.2019 - Current
Front Desk Agent
Riverwalk Vista Hotel
10.2018 - 11.2019
Bingo Usher / Cashier
Golden Bingo Family
08.2016 - 12.2018
Holy Cross Catholic High School
Phlebotomy Certification - Certified Phlebotomist
Texas School of Phlebotomy
Certified Travel Agent
Danielle & Shaunie's Destination Discovery