Shaunette Nix
Charleston,SC
Summary
Goal and detail-oriented healthcare professional with over 15 years of experience in medical records management and patient care. I am seeking a position with an organization that will support my skills utilize problem solving, and data analysis to contribute growth within a healthcare organization.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Charleston, SC
10.2023 - Current
- Answer phone lines and greet patients
- Coordinate administrative functions relating to emergency and non-emergency transfers
- Update demographics and insurance information
- Schedule, reschedule, and cancel patient appointments, including entering documentation with correct scheduling per VHA national guidelines
- Verify appointments and monitor pre-appointments requirements to assure readiness for patient visit/procedures
- Create consults, verify orders
- Maintain efficient communication with patient
- Document incoming patient secure messages and coordinate with care team
- Set priorities and deadlines, to meet office and patient requirements
- Document correct information into electronic health record
- Processed prior authorization requests for specialty medications according to established protocols.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Records Coordinator
LOWCOUNTRY ORTHOPAEDICS AND SPORTS MEDICINE
N. CHARLESTON, SC
05.2018 - 10.2023
- Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
- Plan, prioritize and complete delegated tasks
- Verify, review, and authorize release of medical records within the scope of the practice
- Provide proper documentation of health records
- Maintain patient confidentiality
- Process, maintain, compile, and report patient information for health requirements and standards
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Upload inbound and outbound surgery reports, NCS/EMG reports, procedure photos to patient charts
- Provide excellent customer service to all internal and external patients
- Assistant patients with health portal entry and access
- Manage communication inbound/outbound calls, fax, and emails in a timely manner
- Review and complete FMLA/Disability Forms
- Register and verify new patient’s insurance
- Implement new ideas for decreasing the time of processing health records.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Developed and maintained clear policies for every step of medical record creation, validation, and filing.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Created new patient charts, including entering data into electronic health record system.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Scanned paper documents into electronic database.
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Monitored physician orders to ensure that all required forms were completed accurately and completely prior to filing in the chart.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Conducted regular quality assurance reviews on medical records for completeness, accuracy and compliance with applicable laws and regulations.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Assisted providers with retrieving archived medical records when needed.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Performed daily audits to ensure accuracy and completeness of medical records.
- Processed and invoiced records requests from patients, providers and third parties.
- Observed confidentiality and safeguarded all patient-related information.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards
- Retrieved medical charts for healthcare staff for filing in medical records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Tracked and processed release of information requests.
- Supported administration staff with records requests to support patient care.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Set up patient charts and documented information in various company software.
- Pulled patient records and transferred information to appropriate parties.
- Maintained positive working relationship with fellow staff and management.
- Safeguarded medical records to maintain patient confidentiality.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Compiled and coded patient data using standard classification systems.
- Determined and implemented techniques to improve medical records retrieval process.
- Purged inactive files and destroyed obsolete files following procedures.
- Streamlined day-to-day office processes to meet long-term goals.
- Pulled patient charts for upcoming appointments.
Medical record specialist
Roper st. Francis Hospital
04.2008 - 05.2018
- Communicate and demonstrate empathy with staff and visitors
- Resolve concerns quickly and accurately
- Audit Electronic Records and analyze records for complete documentation
- Assist patients with billing and record issues
- Secure and process confidential information, ensuring compliance with HIPAA standards
- Work independently and as a team to provide maximum productivity
- Build and manage spreadsheets
- Train and instruct new employees and standards office structure
- Provide technical support to physicians with access to EMR Portal and assist with dictating format
- Multi phone lines, fax, copy, and email health information
- Analyze, review, process, and file records
- Verify records contain pertinent documentation per DHEC guidelines.
Education
A.A.S in Medical Assisting in Medical Assisting -
ECPI Careers Institute - Charleston, SC
12.2009
Skills
- Medical Terminology
- Medical Records
- Nextgen, CWI, Athena, eClinicalWorks
- Attention to Detail
- Interpersonal Communication
- Health Information Data Entry
- Time Management
- Word Processing Software
- Electronic Filing System Organization
- Scheduling
- Patient Communication
- Medical Terminology Understanding
- Electronic Health Records Management
- Patient Care Coordination
- Proficient in Patient Scheduling
- Understanding of Privacy Regulations
- Patient Records Maintenance
- Recordkeeping Skills
- Medical Terminology Proficiency
- Strong Communication Abilities
- HIPAA Compliance
- Payment Collection
- Data Entry
- Patient-Focused Care
- Medical Terminology Knowledge
- Electronic Medical Records
- Appointment Setting
- Conflict Resolution Abilities
- Customer Relationship Management (CRM)
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
Medical Records Coordinator
LOWCOUNTRY ORTHOPAEDICS AND SPORTS MEDICINE
05.2018 - 10.2023
Medical record specialist
Roper st. Francis Hospital
04.2008 - 05.2018
A.A.S in Medical Assisting in Medical Assisting -
ECPI Careers Institute - Charleston, SC
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