Shaunetta Thiessen

Work History

Cashier

Dollar Tree Stores

02.2024 - Current

Worked with floor team and managers to meet wide range of customer needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Greeted customers entering store and responded promptly to customer needs.
Streamlined checkout process for increased efficiency and reduced waiting times.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assets Protection Associate

Walmart

01.2024 - 02.2024

Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.

Healthcare Customer Service Representative

TTEC

09.2023 - 01.2024

Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Boosted customer retention by promptly handling complaints and providing appropriate solutions.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Filed and maintained patient records in accordance with HIPAA regulations.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Investigated insurance claims denials and appeals.
Demonstrated adaptability by handling various types of medical claims and benefits across multiple specialties while maintaining accuracy.

Operations Manager

Dollar Tree Stores

12.2019 - 09.2023

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Implemented new inventory management system to optimize stock levels and reduce waste.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Processed both cash and card purchases and returns.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.

Warehouse Worker

Beacon Staffing Services

01.2010 - 12.2010

Prepared and completed warehouse orders for delivery or pickup according to schedule.
Used pallet jacks to move items to and from warehouse locations.
Moved large and bulky items manually or with pallet jacks or forklifts.
Staged and sorted multiple types of products for loading.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Preserved safe work environment by maintaining clean workstations and pallet area.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Examined packages and goods for damage and notified vendors of replacement needs.
Received deliveries, scanned packages and updated orders in internal database.
Recognized defective material and reported issues to management.
Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Updated inventory and production information using warehouse management systems and scanner guns.
Established and maintained good relations with customers, vendors and transport companies.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Packed boxes and stock using organizational guidelines.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Used scanners to track parcel information, condition or receipt.
Tagged and wrote identifying information on containers, boxes and cargo.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Protected items by wrapping in cling film, padded moving blankets and tape.
Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Customer Service Representative

Saks Fifth Ave

01.1999 - 10.2000

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Used proven techniques to de-escalate angry customers during telephone interactions.
Made outbound calls to obtain account information.
Improved customer service wait times to mitigate complaints.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Set up and activated customer accounts.
Consulted with customers to resolve service and billing issues.

Clerical Assistant

MCRID

09.1997 - 08.1998

Answered multi-line telephone system and routed calls to appropriate personnel.
Kept meticulous records on funding and budgeting for department.
Compiled human resources information and swag bags for new personnel.
Answered office phone and emails to schedule appointments, answer questions and document information.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Directed clients and guests to correct departments, rooms and staff members.
Kept office records organized and supplies well-stocked for optimal team performance.
Automated office operations while managing record tracking and data communications.
Prepared shipping packages by printing packing labels and verifying orders.
Provided exemplary training in office procedures and policies to new employees.
Processed accounts payable and accounts receivable updates to maintain current financial records.

Summary

Overview

Work History

Cashier

Assets Protection Associate

Healthcare Customer Service Representative

Operations Manager

Warehouse Worker

Customer Service Representative

Clerical Assistant

Education

Some College (No Degree) - Computer and Information Sciences

High School Diploma -

Skills

Work Preference

Work Type

Location Preference

Important To Me

Timeline

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