Shauni Harris
FORT WORTH,TX
Summary
Regional Advisor with an extensive background in undergraduate recruitment, higher education, and student services. Knowledgeable in university policies and regional dynamics, complemented by exceptional leadership, communication, and strategic problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Advisor II
Texas A&M University
01.2022 - Current
- Directly manage recruitment territory of 185 high schools by contacting, visiting, and cultivating positive relationships with prospective students, families, and high school counselors to enhance the counseling and advertisement of students considering attending Texas A&M
- Organize and collaborate with other university departments and high school counselors to host programs for students, families, and counselors such as admissions/financial aid/scholarship workshops, prospective/admitted student dinners, campus trips, and counselor luncheons to facilitate the admissions/financial aid process
- Advise and assist students in solving financial problems through scholarships, loans, grants, employment, and financial counseling. Work with the Financial Aid Office in awarding and adjusting financial aid awards as necessary to conform to federal, state and institutional policies and regulations
- Keep a working knowledge of University information, opportunities and policies. Maintain knowledge of current federal, state, and institutional policies, procedures and regulations pertaining to financial aid and admissions. Attend local and state workshops/conferences
- Serve as a mentor and assist in training subordinate advisors regarding admissions and financial aid policies and procedures, as well as how to develop and maintain relationships in high schools and community agencies. Assume leadership roles in local, state and regional professional associations and committees.
Flight Attendant Instructor
American Airlines
09.2019 - 10.2021
- Led multiple training flights to include weather briefings, flight scheduling and safety measures to provide safe flights in training environment.
- Updated existing training materials, ensuring compliance with evolving industry regulations and standards.
- Enhanced cabin crew performance by conducting comprehensive training sessions on safety procedures and customer service techniques.
- Conducted regular performance reviews, providing constructive feedback and guidance for continuous improvement among trainees.
- Boosted team morale by facilitating open communication channels and fostering camaraderie among cabin crew members during training sessions.
Admissions Counselor
Amazing Journey Center of Urban Exposure
10.2018 - 08.2021
- Supervised, mentored, and supported a team of 5 admission counselors, including setting performance goals, providing regular feedback, and conducting performance evaluations.
- Developed and delivered training programs to ensure admission counselors were well-versed in admissions processes, institutional policies, and best practices.
- Fostered professional growth and development within the team.
- Maintaining contact with students throughout the recruitment process and even after acceptance, to ensure they enjoy a successful, smooth beginning.
- Ensured that the admissions team provided exceptional service to prospective students and their families. Addressed any issues or concerns that arise, and work to enhance the overall applicant experience.
Lead Flight Attendant
American Airlines
03.2016 - 09.2019
- Managed, coordinated, and supervised the activities of up to 14 flight attendants, ensuring smooth operations and strict adherence to company policies and safety procedures.
- Acted as the primary point of contact for resolving on-the-spot issues, enhancing overall passenger satisfaction and operational effectiveness.
- Provided high-quality service for up to 350 passengers, resolved complaints, and addressed special requests to enhance the in-flight experience.
- Conducted pre-flight aircraft safety checks while briefing pilots
- Facilitated training for new flight attendants, provided ongoing coaching, and conducted performance evaluations to improve team effectiveness.
- Maintained up-to-date knowledge of aviation regulations, company policies, and industry standards to ensure compliance and safety.
Education
Bachelor of Science: Public Relations
Ferris State University
Big Rapids, MIMasters of Legal Studies - Human Resources & Employment Law, Policy, & Manage
Texas A&M University
College Station, TX08-2026
Skills
- Territory Management
- Relationship Building
- Excellent oral and written communication skills with individuals and in a group setting
- Presentations and public speaking
- Outstanding organizational Skills
- Problem Solving
- Event Coordinating
- Self-motivating
- Mentor and support
- Exceptional customer service
Certification
Agile Project Management Professional
Management and Strategy Institute, April 2022
Professional Development
- DARN (DFW Admissions Regional Network)
Professional Development Committee, 2023 – Present - Academic and Career Counseling Institute (ACCI) Training
Texas A&M University (TAMU), July 2024 - NACAC Mentorship Program
Mentee, 2023 – Present - Toastmasters International
Member, 2023 – Present
Timeline
Regional Advisor II
Texas A&M University
01.2022 - Current
Flight Attendant Instructor
American Airlines
09.2019 - 10.2021
Admissions Counselor
Amazing Journey Center of Urban Exposure
10.2018 - 08.2021
Lead Flight Attendant
American Airlines
03.2016 - 09.2019
Bachelor of Science: Public Relations
Ferris State University
Masters of Legal Studies - Human Resources & Employment Law, Policy, & Manage
Texas A&M University
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